Accountability That Works
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
Accountability That Works! provides the tools organizations need to help employees achieve a greater level of ownership, effectiveness and increased productivity in their work tasks and activities. Participants who attend this 4-hour workshop will learn to help themselves and others view accountability as an ongoing process and a method for achieving personal and professional effectiveness. The workshop presents a simple-to-use method (or cycle) of accountability common to all tasks - responsibility, empowerment, and accountability - that addresses the before, during and after phase of any work assignment or task. The workshop offers tools and strategies to help participants ensure every task has a clearly defined owner and agreement; empower themselves and others to keep their agreements; hold others accountable for what they agreed to do; be accountable without becoming defensive; and learn from mistakes. When managed properly, this culture of accountability can result in consistently met deadlines, clearly defined roles and expectations, improved supervisor-to-employee and peer-to-peer relationships and increased team efficiency.
For more information, review the Division of Personnel’s Accountability That Works ad. [PDF] |
This course addresses these competencies:
Accountability |
|
Adaptive Leadership*
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
Leaders can’t take a cookie-cutter approach to managing people. A leadership style that motivates and inspires one individual might plunge another into poor performance. This workshop raises the leader’s awareness of the differences among people and situations. It addresses the need to tailor their approaches based on their team members’ motivations personality styles, the organizational environment, and the situation. Participants who attend this workshop will be more aware of how to adapt the leadership approach they take in each situation to effectively achieve results through people; maximize the effectiveness of their interactions by flexing interaction skills and other actions; gain a person’s or team’s understanding, buy-in, or ownership of an issue or task; and improve people’s productivity by focusing on and addressing the situational factors that can affect results.
*Development Dimensions International (DDI) Program |
This course addresses these competencies:
Workforce Management |
|
Basic Supervision
|
| Cost: $99.00 |
Time: 8:30 a.m. - 4:30 p.m. |
| In The New Supervisor*, author Martin Broadwell contends that “the first time we have responsibility not only for the job (of supervision) but also for the people doing the job; it can be an awesome thing.” The job of supervisor can be very rewarding when done properly. However, each supervisor must avoid certain mistakes to help him or her be successful in their job. This 2-day workshop can help first-time supervisors make the transition from technician to supervisor by focusing on specific, fundamental skills – such as time management, delegation, leadership and feedback among other essential skills – to produce positive results within the team they lead. Whether you are a new supervisor, or a seasoned “veteran,” this workshop will help identify or improve strategies and practices necessary to every supervisor’s job. *Broadwell, Martin M., (1996), The New Supervisor, Fourth Edition, Addison-Wesley Publishing Group. |
This course addresses these competencies:
Workforce Management |
|
Bringing Out The Best In Others
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| Coaching employees is one of the most important skills a supervisor must possess. Yet, it is one of the skills that are most often lacking. Effective coaching maximizes the performance of everyone in the organization – managers, supervisors, and employees. This four-hour workshop describes the role of a coach and why everyone in the organization needs to be a coach. It will also identify behaviors to support coaching, and demonstrate techniques to coach others formally and informally. |
This course addresses these competencies:
Mentoring
Teamwork |
|
Building an
Environment of Trust*
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
High-performance organizations are built on a foundation of trust. Vital leadership skills include personal strategies to strengthen trust at work and ways to overcome common “trust traps.” This 4-hour course builds awareness of these traps and strategies to help leaders create an environment in which people take risks, identify and solve problems, and work together. Activities in the workshop will focus on the importance of describing a vision and developing a plan for achieving a trusting work environment; influencing others about the benefits of solid, trusting relationships; and encouraging open communication, thereby strengthening trust and contributing to the team’s and organization’s success. In addition, participants will be given the opportunity to plan an on-the-job strategy for strengthening trust within an interdependent environment.
*Development Dimensions International (DDI) Program |
This course addresses these competencies:
Integrity
Perceptiveness |
|
Business Writing
|
| Cost: $95.00 |
Time: 8:30 a.m. - 4:30 p.m. |
| While the type of service an agency or department delivers in government may be significantly different, clear, concise and effective communication methods among all individuals in the organization are arguably the most critical predictor of success. According to a study conducted by the American Management Association in 2002, 73% of those surveyed ranked communication as the most important component of organizational success. Yet, it is common to find poorly written memos, grammatically incorrect documents, and vague or incomplete sentences in reports in many organizations today. This 8-hour seminar begins with an examination and review of proper grammar, sentence structure, syntax and punctuation in business writing. Participants then discuss the purpose, intent or goal of written communication in business and review the organization and written presentation of key concepts; the development of rough drafts; and the essentials of a final draft in business writing. Participants will also have an opportunity to discuss and learn the proper format for memos, letters, proposals, emails and reports and other business essential communication tools |
This course addresses these competencies:
Technical Knowledge
Written Communication |
|
Can I Become the Next Supervisor?
|
| Cost: $95.00 |
Time: 8:30 a.m. - 4:30 p.m. |
| It is not uncommon for an organization to promote an individual based on his or her ability to contribute to the goals of the organization or perform above and beyond expectations. The general perception is that through his or her performance, this individual has demonstrated the technical ability or “know-how” to be effective at the next level; the role of supervisor. However, the transition from “doing-the-job-oneself” to guiding or leading others to “doing-the-job-for the team” requires the application of technical, personal, and administrative skills. This customized, agency-specific workshop is for the high-potential employee considering a supervisory position in state government. This 8-hour workshop gives participants the opportunity to explore the skills, abilities and knowledge a supervisor must possess to be successful and thrive in their new role. Participants will explore the opportunities and issues associated with supervision, and be challenged to resolve situations that supervisors encounter. Participants who attend this workshop will leave with information to help him or her decide if becoming a supervisor is the “right” next career move for him or her. |
This Course Addresses These Competencies:
Self-Direction |
|
Communication Skills for the Manager
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| Communication at all levels in an organization is critical for success. Therefore, it is crucial that the supervisors and manager's messages not only be understood, but that they should also work to understand others. This 4-hour class reviews eight words that form a basis for a sound start in communication and how implied power and perceived power can influence the sending and receiving of information. The class demonstrates how using a simple communication tool, the JoHari Window, can enhance the communication process. Additionally, the class helps managers focus on unleashing their team's talent by encouraging them to "seize the moment" in daily communication. |
This Course Addresses These Competencies:
Verbal Communication
Influencing |
|
Delegating for
Results*
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
While most managers and supervisors understand the need to delegate, they can sometimes be reluctant to invest the time and effort required to successfully transfer the responsibility and authority needed to enhance the capabilities of their teams and achieve key results. This 4-hour workshop addresses this hesitation by providing strategies which help to match people, responsibility, and authority. Participants who attend this workshop will identify tasks and responsibilities that can and should be delegated and determine the most effective method of allocating them. They will receive strategies to assess the scope of delegated tasks and identify the appropriate level of authority and support to give the people doing the work. Additionally, participants will be given a set of criteria to help them select the best people for tasks and responsibilities; practice delegation discussions using an interaction process; and determine methods for monitoring the progress of delegations that will allow them to stay in touch without getting in the way. Ultimately, participants who invest their time in this workshop will have the opportunity to learn strategies that allow them to maximize involvement, productivity, motivation, and growth for individuals, groups, and the organization.
*Development Dimensions International (DDI) Program |
This Course Addresses These Competencies:
Workforce Management |
|
Diversity and the Global Workforce: Implications for Government Workers
|
| Cost: $75.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| According to the US Census Bureau, by the year 2040, individuals from historically underrepresented ethnic groups will make up half of the US workforce. Clearly, the demographics of the American landscape and its workforce are changing. One could argue that only those organizations that clearly identify and make necessary changes or adjustments will retain its best workers, thereby ensuring the continuity, continuous development and overall effectiveness of organizations. In other words, organizations must believe that people are its most valuable resource, and commit to developing individual skills necessary for each person in the organization to successfully meet the needs of internal and external customers in this global market. This 4-hour seminar is designed to give each employee the essential tools required to recognize value and effectively manage differences in the workplace to ensure that each employee is prepared to make significant contributions to the goals, vision and mission of the department. Participants will have an opportunity to define, discuss and learn about the benefits of embracing diversity in the workplace and review the impact, consequences and benefits of race, class and gender in Missouri state government to determine if, “who we are makes a difference.” Additionally, participants will work in teams to identify specific individual, social or cultural barriers to recognizing and accepting difference in the workplace, and discuss strategies that improve individual abilities to focus on differences to help organizations meet goals, recognize & acknowledge difference and celebrate diversity. |
This Course Addresses These Competencies:
Perceptiveness
Workforce Management |
|
The Extraordinary Leader: Going from Good to Great
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| On any given day, one can find more than 90,000 books on leadership at a popular online bookstore. Despite the extensive literature, the concept of "leadership" remains shrouded in mystery to many. In fact, managers and supervisors argue that sometimes the literature provides more confusion than clarity as to the strategies or concepts of effective leadership development in organizations. As Warren Bennis writes, "The more that is written about leadership, the less we seem to know." Without a doubt, there are many theories that suggest how to make a great organizational leader. The question a manager must ask is, which one is right for me? The Extraordinary Leader workshop is designed to help leaders shift their way of thinking about leadership from the conventional idea that leaders are born, to the fact that anyone can become a great leader. Based on The Extraordinary Leader: Going from Good to Great (2003) by Zenger and Folkman, the workshop uses solid, quantitative data obtained from over 25,000 real world leaders to suggest that leaders who just move from "good" to "a little better" don't make much of a difference. It's not until one becomes a "great" leader that there will be a significant impact. Participants who attend this 4-hour workshop will explore the difference between good leaders and great leaders; learn five key insights about leadership; explore the concept of Powerful Combinations of Strengths; complete an assessment to determine their individual leadership strengths and areas for development, and find out how to create their own personal development plan to help them achieve extraordinary leadership abilities. |
This Course Addresses These Competencies:
Self-Direction |
|
Forward Thinking
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| One of the most certain things about the world is that change is constantly taking place. John P. Kotter, author of Leading Change* argues, “The rate of change is not going to slow down anytime soon.” In fact, he contends, “If anything, competition in most industries will probably speed up in the next few decades.” For this reason, an important aspect of leadership is knowing how to enlist and work with others in the effort to create a viable, adaptable organization in this ever-changing world. Participants who attend this four-hour workshop will have the opportunity to review two prevailing concerns in an organization: (1) reacting to rather than anticipating change and (2) assuming that only management is responsible for moving the organization forward. Participants will explore how to become “change champions” and discuss how “open-systems thinking” helps organizations adapt to changing conditions. Similarly, participants will assess environmental influences that allow them to identify organizational improvement opportunities that may impact their organization now or in the future. *Kotter, John P., (1996), Leading Change, 1 st Edition, Harvard Business School Press. |
This Course Addresses These Competencies:
Perceptiveness
Planning |
|
Generational Differences
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| According to Workinfo.com, for the first time in modern history, the American workforce encompasses four separate generations working side by side – Matures, Baby Boomers, GenXers and Millennials – and the differences among them, such as work ethic, communication and social expectations, to name a few, are one of the greatest challenges facing managers today. Each generation possesses their own unique set of workplace values and attitudes that are born of their generational experiences and social history. Many managers are unaware of the issues contributing to the differences among these groups, and most are struggling with how to constructively work with individuals in each generation. Understanding these generational differences can help build harmony and productivity in the workplace. This 4-hour workshop will give participants an opportunity to discuss and learn strategies to understand value and leverage those differences for greater productivity. |
This Course Addresses These Competencies:
Integrity
Perceptiveness |
|
Giving and Receiving Constructive Feedback
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| John Miller, author of the QBQ! (The Question Behind the Question) states that, “management identifies communication to employees as the most critical business problem today.” Supervisors and managers spend about 80 percent of their time communicating and giving feedback to staff, coworkers, other agencies and the public. This four-hour workshop provides tips on giving and receiving constructive feedback from supervisors, employees, and customers using five key actions – conveying positive intent, describing specific observations, stating the impact of the action, responsiveness of both parties, and opening the door to problem solving. |
This Course Addresses These Competencies:
Mentoring
Verbal Communication |
|
Giving Recognition
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| In this workshop, participants learn to acknowledge efforts and results in meaningful and appropriate ways. They will discover that recognition is a powerful tool everyone can use to build better working relationships and encourage others to strive for excellence. |
This Course Addresses These Competencies:
Integrity
Teamwork |
|
Handling Emotions Under Pressure
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| If you are bored, angry, confused or frustrated at work, it is sometimes hard to figure out what is really the cause. Emotional situations are a natural part of working together, but quite often these negative emotions are a symptom of a deeper problem, preventing you and your team from reaching goals. Your emotional reaction, another person’s emotional reaction, and the issues or reasons behind the emotion are the three major challenges discussed in this four-hour workshop. In addition, specific actions discussed in class for handling emotions under pressure allow the participant to apply techniques to real-work situations. |
This Course Addresses These Competencies:
Integrity
Self Direction |
|
Healing Customer Relationships
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| Serving customers who are upset is a challenge for both new and experienced service providers. Working with a customer who has had a bad experience with the organization demands extraordinary patience and tact. Research shows, however, that the effort can restore the customer’s loyalty, while creating a relationship that is stronger than it was before. In this 4-hour workshop, participants explore the positive potential in negative customer experiences and the importance of working to secure and restore a customer’s trust and confidence if or when things go wrong. Participants who attend this workshop will receive four guidelines for effectively restoring customer trust and confidence. They will be provided with tools and techniques to manage their own reactions to emotional statements from customers and learn specific defusing techniques to more effectively address customers who are angry or upset. Additionally, participants will learn how to take appropriate actions to address and resolve customers’ concerns satisfactorily while demonstrating commitment to the customer relationship and encouraging customers to remain loyal. |
This Course Addresses These Competencies:
Customer Service |
|
Helping Your Team Manage Customer Expectations
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| A long-held belief about government is that customer service is not its highest priority. After all, with a built-in customer base, there’s seemingly no competition to prompt state agencies to improve their service. Fortunately, state agencies realize the importance of creating a positive customer experience by responding to queries and potential problems at every step of their service delivery process. This four-hour session focuses on the manager’s role in ensuring the effectiveness of their team and the organization’s product before, during and after customer contact. Additionally, during the workshop, participants will review and receive input on one of their own work processes to help them continuously improve service delivery with their team. |
This Course Addresses These Competencies:
Customer Service |
|
Influencing For Win-Win Outcomes
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| We all know people who can “get their way” more often than most using their persuasion, influence and strong interpersonal skills. Where these skills were once put down to “personality,” they are now well understood and can be successfully taught. This four-hour workshop will help participants learn to recognize situations where it is practical to use influencing and why influencing people for “win-win” is an important skill in today’s results-oriented organizations. In addition, the session will identify a variety of factors that motivate and influence individual decisions. |
This Course Addresses These Competencies:
Influencing
Negotiating |
|
Insights Discovery Profile
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
Each person in an organization is unique, with different perspectives, management styles, needs, and expectations. In these differences are great strengths; yet many individuals can struggle in making the best of their differences to benefit themselves and their organization.
This 4-hour program provides both insight and discovery into personal effectiveness through the explanation and use of the Insights Discovery Profile. The Profile provides practical and easily understood knowledge for individuals seeking to gain a deeper understanding of their working “style”; how their style impacts relationships with others in the work environment; and how they might develop personally and professionally to improve their effectiveness as an individual contributor and team leader.
For more information, review the Division of Personnel's Insights Profile Discovery ad. [PDF] |
This Course Addresses These Competencies:
Perceptiveness |
|
Interviewing & Selecting "Best" Candidates for Organizational Effectiveness
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| Peter Drucker suggests that "the toughest decisions in organizations are people decisions – hiring, firing and promoting." According to Drucker, "these are the decisions that receive the least attention and are the hardest to un-make." Most hiring executives support the idea that his or her goal during the interview process is to identify the "best candidate available." Specifically, managers want to find that individual who in addition to having the minimum qualifications (education, experience and skills) for the position, also has the "right attitude," temperament and is a "best-fit" for the culture of the organization. This 4-hour workshop will help interviewers confidently determine the best person for the job. Participants who attend this highly interactive session will be provided with tools and strategies to help them review and establish a method of aligning organizational need (i.e. vacancy) with the job description/announcement; determine strategies to identify the Knowledge, Skills and Abilities (KSA’s) needed for the vacancy; develop appropriate questions to elicit answers that clearly demonstrate each candidate's qualification for the job; and identify critical components of an effective, efficient and legal interview. Peter Drucker is the Honorary Chairman of the Leader to Leader Institute, author of more than 31 books and is considered by many as a "Guru" in organizational development and effectiveness. |
This Course Addresses These Competencies:
Decisiveness
Technical Knowledge |
|
Introduction to Business Writing
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| Clear communication leads to improved productivity and better relationships with colleagues. Good writing skills have always been a necessity for clarifying policies, communicating job expectations and corresponding with customers. With the advent of the Internet and emails, it is critical to continuously improve writing in the workplace. Never before has it been more important to compose clear, accurate and grammatically correct messages. This four-hour workshop will examine the basics of business writing. It will focus on sentence structure, grammar and punctuation. Additionally, participants will diagram sentences to examine common sentence errors and how to correct them. NOTE: Introduction to Business Writing is offered to those participants looking for a refresher in basic writing principles. The course is a good “primer” for the full day Business Writing workshop. |
This Course Addresses There Competencies:
Technical Knowledge
Written Communication |
|
Launching and Refueling Your Team
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| The success of the team and the employees who comprise it must be of paramount importance to any organization. The objective of this four-hour workshop is to help each participant to become a more productive team member and team leader. The design focuses on understanding a team’s mission and the dynamic nature of how its members work together to accomplish that mission. Participants learn methods to gain shared vision and commitment; a greater appreciation and respect for individual team members; wisdom from mistakes; and a greater understanding of the team’s work in achieving its vision. |
This Course Addresses There Competencies:
Self-Direction
Teamwork |
|
Leading Change*
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
In today’s fast-paced business environment, both internal and external forces—technology, regulations, restructuring, the economy, etc.—are forcing organizations and work teams to change their work practices and procedures to stay effective and competitive. Their ability to “shift gears” and minimize the impact of change is key to ensuring they remain viable and successful. This 4-hour workshop focuses on the leader’s crucial role in effectively leading change initiatives in the workplace and the leader’s ability to minimize the potentially negative effects of change on morale, processes, and productivity. Participants who attend this workshop will receive tools and strategies to help them understand the importance to and ownership of change for themselves and others; effectively introduce change; overcome people’s resistance to change; explore the best way to implement change; and sustain an environment that embraces change and celebrates success.
*Development Dimensions International (DDI) Program |
This Course Addresses These Competencies:
Flexibility
Strategic Thinking |
|
Leading High-Performance
Teams*
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
Today’s organizations demand that their teams do more. Even good, solid, or adequate outputs won’t produce maximum organizational results. The secret to helping teams perform at their best? The leader. Their knowledge, skills and abilities can transform an acceptable team into an exceptional one. This 4-hour workshop provides team leaders with the tools to perform three primary responsibilities—diagnose, coach and reinforce. Participants will learn how to focus their team’s efforts on high-priority actions that support the organization’s goals and strategies; enhance the effectiveness of their team by identifying and eliminating barriers to achieving high levels of performance; create an environment in which team members are moved to strive harder to realize the potential of the team—and ultimately accomplish more by capitalizing on the unique talents of each individual team member.
*Development Dimensions International (DDI) Program |
This Course Addresses These Competencies:
Influencing
Teamwork |
|
Making Effective Decisions*
|
| Cost: $95.00 |
Time: 8:30a.m. - 12:30 p.m. |
Theodore Roosevelt once said, "In a moment of decision, the best thing you can do is the right thing to do. The worst thing you can do is nothing." In today’s organizations, employees who can make sound decisions quickly have the power to significantly reduce their organization’s costs and enhance its effectiveness. This 4-hour workshop is designed to help leaders at every level use a systematic approach to making better and faster decisions that will result in more effective performance. Participants who attend will explore a five-step decision-making process and the support tools for each step; determine the behaviors and results common to four decision traps; and identify situations that lead to each decision trap and how to avoid them. Participants will also receive strategies to help them increase the speed and quality of their decisions; gain support to make decisions work, and build confidence in their ability to make the right decisions consistently and effectively.
*Development Dimensions International (DDI) Program |
This course addresses these competencies:
Decisiveness
Problem Solving |
|
Management
Essentials*
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
The essence of being an effective leader lies in establishing good interpersonal work relationships and having the ability to spark action in others. This 4-hour workshop teaches leaders how to get results through people. During the course, participants will receive a set of proven interaction skills, discover seven Leadership Imperatives key to meeting today’s challenges, and be encouraged to realize their role as a catalyst leader who inspires others to act. Participants who attend this workshop will have the opportunity to multiply their effectiveness by motivating their teams and helping people be more effective; accomplish more in interactions in less time while enhancing interpersonal relationships; and help people enhance their performance by providing them with the feedback they are willing to accept and upon which they are able to act.
*Development Dimensions International (DDI) Program |
This Course Addresses There Competencies:
Teamwork
Verbal Communication |
|
|
|
| No Cost |
Time: 8:30a.m. - 4:30 p.m. |
The purpose of this agency-specific Missouri Merit System Training Program is to communicate a "high-level" understanding of Merit System practices and principles to state supervisors, managers and HR professionals to better prepare them to use the day-to-day human resource management processes that sustain and support the state’s workforce.
The program addresses specific topics associated with the Missouri Merit System and best practices in human resource management. Information presented is structured to the viewpoint of the typical supervisor or manager and focuses more on "why" things are done than the technical aspect of "how" things are done.
Additional information is available at http://www.training.oa.mo.gov/pdf/meritsystem.pdf
NEW! The same information presented in the agency-specific program is also available via online video modules. Individuals who wish to view this program from their own computer may do so by connecting to http://www.training.oa.mo.gov/olt/ |
This Course Addresses There Competencies:
Workforce Management |
|
Motivation in State Government
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| There is an old saying that goes, you can lead a horse to the water, but you cannot make it drink; it will only drink if it is thirsty. The same is true for most people. They will do only what they want to do, or otherwise motivated to do. Likewise, if employees are to complete their work assignments, or excel in their jobs, they must be motivated or driven to do so, either by themselves, or through external stimuli. The difference between what employees can do and will do, often depend on their motivation. By knowing more about what motivates others, supervisors and managers can more effectively meet their organizational goals through the people they manage. Participants who attend this 4-hour workshop will explore motivation and how it differs for each individual; evaluate the concept of “motivation versus movement;” receive tools to determine what motivates individual employees; and discover strategies they can use to create an environment that can influence employees to motivate themselves. |
This Course Addresses These Competencies:
Workforce Management |
|
Moving From Conflict to Collaboration
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| Many supervisors and managers learned the command-and-control models of work and that the task is far more important than relationships. This way of managing can create conflict between team members and the supervisor-employee relationship. In the team environment, both task and relationship are necessary for productivity. Unfortunately, in an environment where priorities are changing daily, conflicts naturally arise. In this four-hour workshop, five key actions are discussed that give participants a step-by-step process when addressing conflict. In addition, participants are asked to look at the role they play in a conflict and how underlying feelings, interests, and needs of both parties influence the conflict. |
This Course Addresses These Competencies:
Problem Solving
Self-Direction |
|
PERforM – Employee Performance Planning and Appraisal
|
| Cost: $75.00 |
Time: 8:30 a.m. - 4:30 p.m. |
| Among the most fundamental of a supervisor’s responsibilities is the planning, observation, evaluation and development of each employee’s job performance. To perform these critical tasks, the State of Missouri utilizes the online Productivity, Excellence and Results for Missouri (PERforM) appraisal system to facilitate the development of annual performance objectives and the electronic storage and reporting of employee performance records. This 1-day workshop provides supervisors with information regarding the purpose, objectives and phases of the PERforM System and the employee performance cycle to help them confidently and successfully guide, develop and evaluate the work of their employees. |
This Course Addresses These Competencies:
Workforce Management |
|
“I’ve Been Asked to Tell You About…” Presentation Skills for the Non-Presenter
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| Today’s managers and supervisors are becoming more and more visible and are expected to handle more complex roles and expectations. They are frequently expected to lead staff meetings, direct project meetings and deal with high and low communication situations. However, many people consistently rank speaking in front of a group as one of the greatest fears of their lives. Do you want to be more confident speaking in public and excel at presenting? This 4-hour workshop focuses on four key areas: knowing the purpose, audience, subject, and knowing yourself. Understanding and practicing the concepts of these four areas will help deliver a winning presentation whether you consider yourself a “professional speaker” or not. |
This Course Addresses These Competencies:
Influencing
Verbal Communication |
|
Preventing Sexual Harassment
|
| Cost: $75.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| This four-hour workshop is designed to increase the participant’s ability to identify and resolve instances of sexual harassment in the workplace should they occur. Participants will examine management’s responsibility in preventing sexual harassment and handling complaints of sexual harassment – and the role and responsibility of each team member in preventing sexual harassment. Options and procedures in reporting sexual harassment will also be discussed. |
This Course Addresses These Competencies:
Workforce Management |
|
Proactive Listening
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| Rapid change has dramatically expanded the need for employees to have managers and supervisors who listen to ideas and support employee goals. However, learning how to listen is more than just acting like a good listener. This four-hour workshop will help supervisors and managers identify situations in which good listening skills can make the difference between success and failure. Participants will discuss typical barriers to effective listening and identify specific techniques that can be used to deal with the challenge of different communication styles. Participants will also identify steps to reinforce proactive listening. |
This Course Addresses These Competencies:
Mediating |
|
-NEW!- Problem Solving Strategies for Team Leaders -NEW!-
|
| Cost: $95.00 |
Time: 8:30 a.m. - 4:30 p.m. |
Rapid change has dramatically expanded the need for employees to have managers and supervisors who listen to ideas and support employee goals. However, learning how to listen is more than just acting like a good listener. This four-hour workshop will help supervisors and managers identify situations in which good listening skills can make the difference between success and failure. Participants will discuss typical barriers to effective listening and identify specific techniques that can be used to deal with the challenge of different communication styles. Participants will also identify steps to reinforce proactive listening. Problems come in every size imaginable and often arrive when you least expect them. How an organization responds to the unexpected can make a big difference in its delivery of products and services. Consequently, the ability to solve problems, whether individually or in a team, is an important skill for today’s leaders.
This workshop helps supervisors and managers develop their ability to recognize and solve problems through their own or group efforts in varied and creative ways. Participants will discover how to combine problem-solving techniques with their natural creativity and to put both to work using the “creativity starters” presented in the class. This workshop can also help participants improve their judgment and build their confidence in taking the best course of action.
This workshop demonstrates and provides processes to help participants:
- Recognize the difference between problems and the symptoms of problems.
- Use “creativity starters” to develop methods to aid in resolving problems.
- Analyze, select, and implement the right solution.
- Proactively apply problem solving methods to future problems they may encounter.
|
This Course Addresses These Competencies:
Problem Solving |
|
Project
Management
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
As organizations continue to get “flatter,” many of us find that a majority of our time is being spent in “other duties as assigned.” The challenge is in juggling the multiple new projects to make them happen, while struggling to get the rest of your job done as well. This 4-hour workshop describes a systematic way of managing new initiatives aimed to deliver required business changes or benefits in a controlled way. Participants who attend this program will have the opportunity to learn the needed skills required to be a good project manager and receive tools to help them facilitate new projects to successful completion. Additionally, participants will explore the 7 phases of project management and learn what they can do to more effectively plan, implement and evaluate their next project.
|
This Course Addresses These Competencies:
Accountability
Planning |
|
Raising Difficult Issues With Your Team
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| The ability to raise difficult issues is a skill that all team members need to develop. Often, managers, supervisors, as well as team members hesitate to bring the difficult issues to the team’s attention. As a result, productivity and team cohesiveness suffers. Participants in this four-hour workshop will identify typical sources of tension that can affect team performance, discover the benefits of bringing difficult issues to the team, and the role trust plays in raising difficult issues. In addition, participants also learn step-by-step techniques for incorporating these skills into their daily routine to help maintain strong professional relationships. |
This Course Addresses These Competencies:
Negotiating
Problem Solving |
|
Redirecting Employee Performance
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| Effectively managing employee performance is arguably the greatest reward or most difficult, time-consuming, and challenging role a manager or supervisor can assume in any line of business. Understanding the goals of the organization, abilities of the staff and having the ability to match the two for overall success is one of the most enviable traits any manager or supervisor can possess. This 4-hour workshop gives participants an opportunity to use an effective diagnostic tool to identify the root cause of performance deficiencies. During the session, participants will have an opportunity to use this diagnostic tool to determine why an employee may not be performing as expected, and share and discuss strategies to determine an effective course of action to ensure that each employee is performing as expected and according to the goal, vision and values of his or her organization. |
This Course Addresses These Competencies:
Influencing |
|
Reenergizing and Thriving During and After Difficult Times
|
| Cost: $95.00 |
Time: 8:30 a.m. - 4:30 p.m. |
| Uncertainty in the workplace can be terrifying. Whether it is due to budget constraints, organizational change, restructuring or other causes, uncertainty can have overwhelming implications on every individual involved. This full day workshop will provide participants with the leadership tools and strategies to survive and thrive in uncertain times. Participants will learn that empowerment and leadership is not given, but something that must come from within. Participants will also examine leadership tools and strategies to unleash the energy, courage, innovation and commitment to be proactive in stressful environments. |
This Course Addresses These Competencies:
Flexibility
Self-Direction |
|
Resolving Conflict*
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
Does conflict escalate because leaders fail to recognize the signs? Do leaders know what to do when a conflict is affecting productivity or morale? In today’s world, differences of opinion have the potential of escalating into an out-and-out battle of wills. In the workplace, it is the leader’s role to recognize the signs of conflict and then to quickly choose the appropriate level of involvement to help resolve the issue. This 4-hour workshop teaches leaders how to recognize when a conflict is escalating and minimize damage by using the most appropriate resolution tactic—regardless of which stage a conflict is in. Leaders also learn the true cost of conflict to an organization; and techniques to handle even the most challenging conflict-related discussions effectively.
*Development Dimensions International (DDI) Program |
This Course Addresses These Competencies:
Problem Solving
Self Direction |
|
Retaining
Talent: Creating the Environment*
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
Is your organization losing some of its best and brightest employees? Is turnover high because employees feel they’re being under-utilized and will have greater opportunities elsewhere? This 4-hour workshop helps leaders understand their critical role in retaining organizational talent. Participants will receive tools to help them better identify what it takes to keep employees satisfied and engaged in their work – and how to conduct “quick-check” discussions critical for retaining valuable employees. By taking a proactive approach to retaining people, and encouraging people to openly discuss what it will take for them to stay; leaders can create an environment in which people feel valued and satisfied in their jobs.
*Development Dimensions International (DDI) Program |
This Course Addresses These Competencies:
Perceptiveness |
|
The
Role of Ethics in the Workplace
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
Ethics assume that values, norms and principles exist that provide a foundation for a successful life; and in today’s turbulent times, organizations need leadership to put ethics front and center. Leadership is responsible for establishing, developing, and enforcing ethical code of conduct. An ethical leader must be trustworthy, help others focus on the hard questions and demonstrate commitment to ethical behavior. This 4-hour session examines the personal values and characteristics at play as leaders make good ethical decisions. Participants who attend this program will discuss the role of ethics in leadership; discuss how leaders develop their ethics; explore how to make ethical decisions; participate in case studies regarding ethics; and receive a model for making sound, ethical decisions when faced with challenging and conflicting dilemmas. Although this session focuses on doing the right thing at work, the information provided can be applied to all aspects of life.
|
This Course Addresses These Competencies:
Integrity |
|
-NEW!- The 7 Habits of Highly Effective People: Fundamentals Workshop -NEW!-
|
| Cost: $125.00 |
Time: 8:30 a.m. -
4:30 p.m. |
The unique workshop provides the foundation necessary to strengthen the human side of performance. It introduces key principles and teaches skills needed to work effectively with and through others. The facilitation and content fosters measurable change and improvement at the personal, managerial and organizational levels.
The workshop is based on the best selling business book by the same name. It provides participants with the skills and training to recognize leadership characteristics and apply their principles to business success. It helps build stronger organizations by strengthening and exercising the character and competence of the individuals who comprise them.
For more information, review the Division of Personnel's The 7 Habits of Highly Effective People: Fundamentals Workshop ad. [PDF] |
This Course Addresses These Competencies:
Self-Direction |
|
-NEW!- The 7 Habits for Managers:Managing Yourself, Leading Others, Unleashing Potential -NEW!-
|
| Cost: $175.00 |
Time: 8:30 a.m. -
4:30 p.m. |
IMPORTANT: To deepen understanding of the 7 Habits principles and to build a foundation of individual effectiveness, participants are strongly encouraged to attend The 7 Habits Fundamentals Workshop prior to attending the 7 Habits for Managers workshop.
These days, the demands of leadership are more complex than ever. More and more, organizations are seeking ways to develop leaders with not only competence, but character as well. Organizations need leaders who will not just be decisive, but will make the right decisions. And organizations need managers who can thrive in today's "do more with less" world. What's more, as the current generation of executives retires, experts predict a serious shortfall in managers qualified to replace those leaders.
The 7 Habits for Managers Workshop is a 2-day learning experience that applies insights and tools from The 7 Habits of Highly Effective People specifically to the challenges facing managers. Current and future managers learn to leverage hidden resources, define their contribution, hold team members accountable, give constructive feedback, and unleash the potential of the team to achieve crucial goals. This workshop also offers a means of preparing new and future leaders upon a foundation of character and effectiveness, thus deepening the “bench strength” of the organization.
For more information, review the Division of Personnel's The 7 Habits for Managers Workshop ad. [PDF] |
This Course Addresses These Competencies:
Influencing
Integrity |
|
-NEW!-Situational Leadership: The Core Program and Twelve O’clock High
2-day Leadership Development Workshop-NEW!-
|
| Cost: $249.00 |
Time: 8:30 a.m. -
4:30 p.m. |
Day 1: Situational Leadership:
The Core Program - Situational Leadership is viewed by many as the most prevalent leadership system in the world. This powerful and pragmatic workshop, based on a simple model of how to adapt one’s behavior – and when – provides an intuitively simple framework for developing people. It is a model that works across culture, language and geographical barriers by helping leaders diagnose the needs of individuals or teams at a particular point in time and to use the leadership style that responds to the performance needs of the situation.
Day 2: Twelve O’clock High
The classic film Twelve O’clock High provides the rich and powerful means for learners to leverage the Situational Leadership skills presented in Day 1. This film case study challenges learners to powerfully advance their skills in diagnosing, adapting, and communicating – all in a dynamic workshop setting much as they will back on the job – at the speed of life! The film portrays events that actually occurred and thus provides a rich backdrop from which the critical competencies of building teams, directing change and leading “situationally” are vividly portrayed.
For more information, review the Division of Personnel's Situational Leadership: The Core Program and Twelve O’clock High Workshop ad. [PDF] |
This Course Addresses These Competencies:
Workforce Management |
Supervisory Liability
|
| Cost: $95.00 |
Time: 8:30 a.m. - 4:30 p.m. |
| Between 1990 and 1998, the number of employment discrimination allegations almost tripled, from 8,413 to almost 23,735 cases. While, the length of a federal employment case in federal district court from filing to final disposition in 1995 was 679 days. This does not include any appeals. Similarly, In 1997, the median jury award in discrimination and sexual harassment cases was $250,000, up from $42,600 in 1992 and punitive damages were awarded more often in employment disputes and employer negligence cases than any other type of lawsuit in the four-year period from 1994 through 1997. Punitive damages were given in 21 percent of employment cases, compared to 15 percent of the cases involving vehicular accidents, 10 percent of cases involving physical assaults, and 7 percent of products liability cases. Effective managers and supervisors understand the responsibility of their roles, and are aware of the implications involved in ignoring or not understanding the law, while supervising others. This 8-hour seminar gives managers and supervisors an opportunity to discuss and review the legal responsibility or liability of management in government. EEOC, landmark cases, civil liabilities, employment liability, frivolous lawsuits, negligence and internal litigation are among the many topics participants will discuss. |
This Course Addresses These Competencies:
Workforce Management |
|
Thinking Outside the Box
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| Albert Einstein is quoted as saying, “The significant problems we face today cannot be solved at the same level of thinking we were at when we created them.” In today’s fast-paced, continually changing business world, you need powerful thinking skills to make decisions quickly – and more importantly – effectively. If you keep thinking in the same old way, you will arrive at the same old conclusions and leave behind a well-worn rut of business-as-usual decisions. To become successful, you must know why you think the way you do and how to use your natural thinking abilities to your best advantage. This four-hour program deals with moving beyond the restrictions we place on the process of thinking. The program will discuss the stages of creativity (thinking outside the box) as well as examining the restrictions (thinking inside the box) to creativity. The course will identify those restrictions and offer strategies which can be used to overcome them. |
This Course Addresses These Competencies:
Creative Thinking
Vision |
|
Working Together
|
| Cost: $95.00 |
Time: 8:30 a.m. - 12:30 p.m. |
| Every team follows written or unwritten “rules” that exist to promote respect, cooperation and productivity for its members. At times, circumstances can compel one or more team members to move away from these rules, causing concern and unrest among other members of the team. This half-day workshop will examine common workplace "rules,” why team members sometimes can’t or won’t follow these rules, and what techniques or actions other team members can use to help them cope with and resolve these situations. |
This Course Addresses These Competencies:
Integrity
Perceptiveness |
