Following is the name and description of each Training and Development Section training program. Competencies defined under the revised Management Training Rule associated with each program follow each description.

Note: The time stated for each program is subject to change. Please refer to the Quarterly Training Calendar to verify the actual time of each program.

Please contact us for more information about any course offering.

Accountability that Works

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

Accountability That Works! provides the tools organizations need to help employees achieve a greater level of ownership, effectiveness and increased productivity in their work tasks and activities. Participants who attend this 4-hour workshop will learn to help themselves and others view accountability as an ongoing process and a method for achieving personal and professional effectiveness. The workshop presents a simple-to-use method (or cycle) of accountability common to all tasks - responsibility, empowerment, and accountability - that addresses the before, during and after phase of any work assignment or task. The workshop offers tools and strategies to help participants ensure every task has a clearly defined owner and agreement; empower themselves and others to keep their agreements; hold others accountable for what they agreed to do; be accountable without becoming defensive; and learn from mistakes. When managed properly, this culture of accountability can result in consistently met deadlines, clearly defined roles and expectations, improved supervisor-to-employee and peer-to-peer relationships and increased team efficiency.

For more information, review the Division of Personnel’s Accountability That Works ad.

This course addresses these competencies:
Accountability

Adapting Your Leadership Style: Leading Today Series 1 Webinar

Cost: $50.00 or $125.00 for all 3 Leading Today Series 1 webinars (Adapting Your Leadership Style, Coaching Conversations and Team Excellence)

Time: 10:00 a.m. - 12:00 noon

Different people respond better to different styles of leadership. To be a truly skilled leader, you must become aware of the needs of your staff, and adapt your leadership style to nurture and encourage their productivity and professional growth. This 2-hour “live” webinar will help you to assess your personal leadership style, and introduce tools to help you build connections with the employees you lead.

Learners will receive information to help them:

  • Identify the qualities of an effective leader
  • Make the mental shift from individual productivity to influencing others
  • Recognize style differences – and how to lead employees with different style preferences
  • Build rapport using verbal and nonverbal messages
  • Conduct constructive one-on-ones

For more information, review the Division of Personnel’s Leading Today Series 1 Webinars ad.

This course addresses these competencies:
Perceptiveness

Adaptive Leadership*

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

Leaders can't take a cookie-cutter approach to managing people. A leadership style that motivates and inspires one individual might plunge another into poor performance. This workshop raises the leader's awareness of the differences among people and situations. It addresses the need to tailor their approaches based on their team members' motivations personality styles, the organizational environment, and the situation. Participants who attend this workshop will be more aware of how to adapt the leadership approach they take in each situation to effectively achieve results through people; maximize the effectiveness of their interactions by flexing interaction skills and other actions; gain a person's or team's understanding, buy-in, or ownership of an issue or task; and improve people's productivity by focusing on and addressing the situational factors that can affect results.
*Development Dimensions International (DDI) Program

This course addresses these competencies:
Workforce Management

Anger Management

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

We all know what anger is, and we've all felt it – whether as a fleeting annoyance or as full-fledged rage. Anger is a normal, human emotion, but it can be an incredibly damaging force. This 1-day workshop will provide insights to help learners identify their own anger triggers, and provide ways to control their anger, and possibly the anger of others, in tense situations.

For more information, review the Division of Personnel’s Anger Management ad.

This course addresses these competencies:
Flexibility & Mediating

Assertiveness Skills

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

How many times have you told yourself that you could have done better when handling a situation or conversation…only to repeat the same mistakes again?

Handling other people, whether they are aggressive or passive, is something each person needs to do no matter what they do for a living.  And doing it well requires skill. This 1-day program is your opportunity to learn how to boost your confidence and express yourself assertively.  You will receive step-by-step guidelines on how to work with others to get maximum results.  You will also learn about the right attitudes, body language, styles of communication and psychology associated with assertiveness techniques; and how to help others stay in control by using those same techniques.

You will learn...

  • How assertiveness differs from aggressive or passive behavior
  • How to construct your sentences to confidently get your message out
  • How to take advantage of body language to say and get what you need
  • How to present your request—and respond when your request is not acknowledged
  • How to appeal to emotions
  • How to receive criticism
  • How to redirect and change someone’s behavior
  • How to use a step-by-step approach to give constructive feedback
  • How to express your disagreement and stay friends
  • How to say No

For more information, review the Division of Personnel’s Assertiveness Skills ad.

This course addresses these competencies:
Self-Direction
Influencing

Basic Supervision

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

In The New Supervisor*, author Martin Broadwell contends that “the first time we have responsibility not only for the job (of supervision) but also for the people doing the job; it can be an awesome thing.” The job of supervisor can be very rewarding when done properly. However, each supervisor must avoid certain mistakes to help him or her be successful in their job. This 2-day workshop can help first-time supervisors make the transition from technician to supervisor by focusing on specific, fundamental skills – such as time management, delegation, leadership and feedback among other essential skills – to produce positive results within the team they lead. Whether you are a new supervisor, or a seasoned “veteran,” this workshop will help identify or improve strategies and practices necessary to every supervisor’s job. *Broadwell, Martin M., (1996), The New Supervisor, Fourth Edition, Addison-Wesley Publishing Group.

This course addresses these competencies:
Workforce Management

Be Proactive: Using Your Resourcefulness and Initiative to Get Things Done
LiveClicks Webinar

Cost: $79.00

Time: 10:00 a.m. - 12:00 p.m.

Nowadays it takes an exceptional manager to unleash the potential of others and "write a new story" of consistent, enduring success. While "Industrial Age" managers once focused on controlling worker behavior and lacked the skills to proactively manage themselves first, today's leadership approach requires managers to leverage their own resources and initiative, keep commitments, and take responsibility for results. As part of The 7 Habits for Managers LiveClicks™ Webinar Series, this webinar focuses on helping both new and experienced managers learn how to manage themselves proactively to better manage others effectively. Participants discover how to bring their "whole selves" to their work, define their unique contribution, and achieve great and enduring results. They also acquire a set of tools to assist them in meeting today's management challenges, including prioritization, accountability, trust and execution.

Program Focus:

  • Take initiative
  • Respond proactively
  • Keep commitments
  • Take responsibility and exercise accountability
  • Leverage resources

For more information about all LiveClicks Webinars go to https://www.training.oa.mo.gov/webinars/index.html

This course addresses these competencies:
Accountability
Self-Direction

Begin with the End in Mind: Defining Your Contribution and Leading with Purpose
LiveClicks Webinar

Cost: $79.00

Time: 10:00 a.m. - 12:00 p.m.

Most any competent manager can hammer out acceptable results for a quarter or two. But it takes an exceptional manager to make a great and enduring contribution and unleash the potential of their team. The "Industrial Age" approach to management focused on controlling employee behavior. In contrast, today's "Knowledge Worker Age" demands a different tack—one where managers use their leadership role to unleash the full potential of team members. Borrowing from 7 Habits for Managers, this LiveClicks webinar helps participants define their mission as a leader and focus all of their efforts on achieving that mission. Both new and experienced managers acquire a set of tools to help them meet today's management challenges, including performance management, accountability and trust, execution, collaboration, and team development.

Program Focus:

  • Define your team's vision and mission
  • Set measurable goals
  • Start projects successfully
  • Align goals to priorities
  • Focus meetings, presentations, and projects on desired outcomes

For more information about all LiveClicks Webinars go to https://www.training.oa.mo.gov/webinars/index.html

This course addresses these competencies:
Vision
Accountability

Building an Environment of Trust*

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

High-performance organizations are built on a foundation of trust. Vital leadership skills include personal strategies to strengthen trust at work and ways to overcome common "trust traps." This 4-hour course builds awareness of these traps and strategies to help leaders create an environment in which people take risks, identify and solve problems, and work together. Activities in the workshop will focus on the importance of describing a vision and developing a plan for achieving a trusting work environment; influencing others about the benefits of solid, trusting relationships; and encouraging open communication, thereby strengthening trust and contributing to the team's and organization's success. In addition, participants will be given the opportunity to plan an on-the-job strategy for strengthening trust within an interdependent environment.
*Development Dimensions International (DDI) Program

This course addresses these competencies:
Integrity
Perceptiveness

Building Team Connections

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

All organizations need effective teamwork and collaboration in order to create positive results for their organization and the customers they serve. Team members are expected to generate the best possible outcomes, and to do so, they must work effectively with their immediate teams, as well as with members of extended teams (i.e., other agencies, customers, employees, suppliers, etc., who directly or indirectly, affect and impact their work processes). The best teams work together fluently, and they do it by reducing interpersonal friction, cultivating a positive work environment, and aligning the values and goals of their team and organization with relationships and performance.

For more information, review the Division of Personnel’s Building Team Connections ad.

This course addresses these competencies:
Team Work
Perceptiveness

Business Writing (Revised and Updated for 2016!)

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

While the type of service an agency or business delivers may be significantly different, composing clear, accurate, and concise messages in a business-like manner is key to effective communication, and arguably a critical predictor of success. This one-day workshop is designed to help participants become a more precise, skilled business writer. Participants will receive strategies to adjust their writing style to the purpose of their (organization’s) message and the intended audience’s needs; discuss and practice ways to keep messages simple, concise, and specific; and discover how tone can impact the overall meaning of a message. Throughout the workshop, various business writing examples will be used to support and enhance the application of the skills and strategies being presented.

This course addresses these competencies:
Technical Knowledge
Written Communication

Business Writing Skills: Getting Your Point Across with Power and Influence
LiveClicks Webinar

Cost: $79.00

Time: 10:00 a.m. - 12:00 p.m.

Employees often devote up to three hours each day struggling to express their thoughts and recommendations in writing. With awkward sentence structure, poor organization, and murky language, most written communication drops off the radar due to information clutter. Consequently, learning how to communicate clearly—without leaving anything open to misinterpretation is important. This webinar helps participants set quality writing standards that increase productivity, resolve issues, avoid errors, and heighten credibility. Participants learn a four-step process to create writing that cuts through the clutter; learn how to write faster with more clarity; and gain skills for revising and fine-tuning every kind of document from emails to manuals.

Program Focus:

  • Develop Quality Writing Standards
  • Writing skills improve immediately when you implement standards that support quality writing. Some participants may already be aware of these standards but face challenges applying them consistently.
  • Use an Effective Process and a Tool to Write Quality Documents
  • Once writing standards are identified, participants receive the tools to help implement them.
  • Use a Document Planner
  • Many documents miss their mark because writers fail to plan before they write. The most important planning decisions involve the document's intended purpose and readers. The Document Planner will help participants make decisions about the writing task.
  • Follow Drafting Guidelines
  • Writing is a creative task. Revising is critical. If both are attempted at the same time, neither is done well.

For more information about all LiveClicks Webinars go to https://www.training.oa.mo.gov/webinars/index.html.

This course addresses these competencies:
Written Communication

Can I Become the Next Supervisor?

Cost: $95.00

Time: 8:30 a.m. - 4:30 p.m.

It is not uncommon for an organization to promote an individual based on his or her ability to contribute to the goals of the organization or perform above and beyond expectations. The general perception is that through his or her performance, this individual has demonstrated the technical ability or "know-how" to be effective at the next level; the role of supervisor. However, the transition from "doing-the-job-oneself" to guiding or leading others to "doing-the-job-for the team" requires the application of technical, personal, and administrative skills. This customized, agency-specific workshop is for the high-potential employee considering a supervisory position in state government. This 8-hour workshop gives participants the opportunity to explore the skills, abilities and knowledge a supervisor must possess to be successful and thrive in their new role. Participants will explore the opportunities and issues associated with supervision, and be challenged to resolve situations that supervisors encounter. Participants who attend this workshop will leave with information to help him or her decide if becoming a supervisor is the "right" next career move for him or her.

This course addresses these competencies:
Self-Direction

Challenging Negative Attitudes

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

Managers and supervisors have challenging jobs even with high performing employees. When they have questions about how to motivate, give feedback, and develop employees, the right tools and processes are usually available. However, all too often, even the most confident of managers can struggle to turn things around when negative attitudes exist within their work team.

Negative employee attitudes can run the gamut, be triggered by a variety of situations, and can unfortunately be infectious. When managers can successfully direct and support efforts to turn a negative attitude into a positive one, their stock goes up with everyone around them.

This 1-day workshop will help learners identify difficult, destructive, problematic behavior; confidently challenge individual negativity; and protect themselves from the negativity of others. Learners will also receive behavioral models to use in coaching themselves and others in building optimistic responses to challenging situations; learn how negative norms become entrenched in an organization or team; and how to create a more positive working environment.

Program Focus:

  • Analyze and adjust their own attitude;
  • Handle negative situations more constructively;
  • Work effectively with negative people;
  • Compare and balance pessimism and optimism;
  • Complete an action plan to cope and address challenging negative attitudes

This course addresses these competencies:
Influencing
Self-Direction

Coaching Conversations: Leading Today Series 1 Webinar

Cost: $50.00 or $125.00 for all 3 Leading Today Series 1 webinars (Adapting Your Leadership Style, Coaching Conversations and Team Excellence)

Time: 10:00 a.m. - 12:00 noon

This 2-hour “live” webinar will help you lead coaching conversations that make the individual responsible for proactively defining goals and becoming accountable to their commitments. You will understand how the various aspects of coaching conversations (such as defining the opportunity or problem, analyzing options, and developing an action plan) can motivate and support individuals to help them successfully meet individual and team goals.

Learners will receive information to help them:

  • Identify the four steps of a coaching session and how they should be applied in various contexts
  • Recognize the correct application of inquiry and advocacy in a coaching session
  • Apply basic coaching techniques for:
  • Performance improvement
  • Career development
  • Training for specific skills

For more information, review the Division of Personnel’s Leading Today Series 1 Webinars ad.

This Course Addresses These Competencies:
Mentoring

Coaching Employees

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

The coaching process is central to performance management. By creating the appropriate climate, environment and context to empower individuals and teams, great coaches are able to achieve extraordinary results. This 1-day program examines the coaching process and provides many tools and techniques to help shape employees’ behavior on the job.

This program will help supervisors and team leaders:

  • Examine coaching strategies based on the employee’s ability and willingness to do the job
  • Delegate effectively without micromanaging
  • Ask the right question at the right time to help shape employee behavior
  • Diagnose employee performance problems more accurately
  • Provide appropriate performance feedback
  • Facilitate the problem-solving process for employees

This Course Addresses These Competencies:
Mentoring
Teamwork

Communication Skills for the Manager

This workshop is available in two formats:

  1. A Classroom Setting in a 4-hour format $95.00
  2. Division of Personnel’s Advantage Webinar: An online training program in a 2-hour format $79.00

Time:

  • Classroom - 8:30 a.m. – 12:30 p.m.
  • Webinar Format: 10:00 – 12:00 p.m.

Communication at all levels in an organization is critical for success. Therefore, it is crucial that the supervisors and manager's messages not only be understood, but that they should also work to understand others. This 4-hour class reviews eight words that form a basis for a sound start in communication and how implied power and perceived power can influence the sending and receiving of information. The class demonstrates how using a simple communication tool, the JoHari Window, can enhance the communication process. Additionally, the class helps managers focus on unleashing their team's talent by encouraging them to "seize the moment" in daily communication.

This course addresses these competencies:
Verbal Communication
Influencing

Confronting Constructively

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

Often, when we think of confrontation, we think of conflict and anger. But constructive confrontation isn’t conflict—it is a structured, systematic approach to increasing accountability and decreasing conflict within your work team and organization.

If you are a leader responsible for seeing that the work gets done—the right way and on time—this program is for you. Learners will receive a clear and concise road map that will ensure constructive conversations between team leaders and team members happen when they need to happen; keep these important conversations on track and consistent; improve accountability; and ultimately unleash the leadership potential in everyone.

This course addresses these competencies:
Accountability
Verbal Comminication

Creating Creativity and Harnessing Innovative Ideas

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

Where do good ideas come from?   Do they just fall from the sky?

Do you have to wait for inspiration to strike like lightning? Or can you learn to generate and capture new innovative ways to improve results and expand value? This full-day highly interactive workshop will show you how to collect and combine a variety of ideas to produce new ways of working. You will practice divergent thinking techniques which have been proven to increase creativity and the capacity to solve problems. You will learn methods for gathering valuable feedback from customers and co-workers which you can apply to increase your own efficiency and effectiveness. And you will leave with ways to combine seemingly unrelated points of view to create new concepts, find innovative approaches, and unlock the potential lying dormant in your organization.

There is no substitute for a better way of doing things, but finding and applying them should not be a painful process. Galileo said, "No man teaches any other man, he only helps him find the answer within himself."  Attending this workshop will enable you to find new ideas all around you, and then use those ideas to meet the increasingly rigorous challenges of today's stringent work environment, while having fun doing it!

Participants will:

  • Practice techniques to generate multiple solutions to problems
  • Learn effective methods to elicit feedback from key stakeholders
  • Identify obstacles to innovation and strategies to overcome them
  • Develop plans to routinely harvest innovative ideas and involve employees in a positive approach to problem-solving
  • Learn how to use facilitative questions to enable their team to climb the Scale of Contribution 
  • Combine seemingly different ideas to arrive at new solutions
  • Increase their value to their organization through enhanced creativity—and make work more fun!

For more information, review the Division of Personnel’s Creating Creativity and Harnessing Innovative Ideas ad.

This course addresses these competencies:
Creative Thinking
Problem Solving

Critical Thinking Tools for Solving Problems in Complex Times

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

All organizations need effective teamwork and collaboration in order to create positive results for their organization and the customers they serve. Team members are expected to generate the best possible outcomes, and to do so, they must work effectively with their immediate teams, as well as with members of extended teams (i.e., other agencies, customers, employees, suppliers, etc., who directly or indirectly, affect and impact their work processes). The best teams work together fluently, and they do it by reducing interpersonal friction, cultivating a positive work environment, and aligning the values and goals of their team and organization with relationships and performance.

For more information, review the Division of Personnel’s Critical Thinking Tools for Solving Problems in Complex Times ad.

This course addresses these competencies:
Creative Thinking
Problem Solving

Cultivating Productive Relationships [CPR]

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

Professionals at all levels are feeling the pressure to deliver more with less. The demands of customers are escalating as the resources to meet those demands can often be limited. As things change faster and faster, it is more critical than ever for organizations and businesses to deliver results in a way that cultivates trust and generates the all-important Social Capital upon which sustainable commerce depends. In today's economic climate, no enterprise, public or private, can afford to lose the confidence and trust of its customers.

Objectives

Learners who attend this program will have the opportunity to:

  • Describe differences between human systems and industrial systems and how that difference impacts teamwork and collaboration.
  • Discuss how the natural laws of commerce impact customer relations.
  • Identify examples of how specific changes in their personal and professional lives have affected them, in order to avoid common pitfalls in the future.
  • Examine the impact of constant change on individuals and organizations, and how to monitor those impacts on themselves and others.
  • Facilitate positive changes within their workgroups, using a method of communicating change that gains buy-in and commitment.
  • Describe how quality customer relations affect their personal bottom line.
  • Demonstrate effective body language and voice control when dealing with customers.
  • Describe characteristics and behaviors which typify good, or bad, customer relationships.
  • Identify situations in their workplace in which the Customer C.A.R.E. model would be helpful and be able to apply C.A.R.E. in those instances.
  • Apply strategies and techniques for dealing with the three types of Difficult Customers.

For more information, review the Division of Personnel’s Cultivating Productive Relationships ad.

This course addresses these competencies:
Accountability
Customer Service

Delegating for Results*

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

While most managers and supervisors understand the need to delegate, they can sometimes be reluctant to invest the time and effort required to successfully transfer the responsibility and authority needed to enhance the capabilities of their teams and achieve key results. This 4-hour workshop addresses this hesitation by providing strategies which help to match people, responsibility, and authority. Participants who attend this workshop will identify tasks and responsibilities that can and should be delegated and determine the most effective method of allocating them. They will receive strategies to assess the scope of delegated tasks and identify the appropriate level of authority and support to give the people doing the work. Additionally, participants will be given a set of criteria to help them select the best people for tasks and responsibilities; practice delegation discussions using an interaction process; and determine methods for monitoring the progress of delegations that will allow them to stay in touch without getting in the way. Ultimately, participants who invest their time in this workshop will have the opportunity to learn strategies that allow them to maximize involvement, productivity, motivation, and growth for individuals, groups, and the organization.
*Development Dimensions International (DDI) Program

This course addresses these competencies:
Workforce Management

Diversity and Unlawful Discrimination

Cost: $25.00

Time: 8:30 a.m. - 11:30 p.m.

Most people recognize that harassment is when someone openly bullies, belittles, threatens or even terrorizes another person. However, harassment isn’t always that obvious, and can be subtle in nature. The key to eliminating harassment and the sometimes unintentional – and unlawful – aspects of discrimination in today’s workplace is in prevention. This 3-hour program is designed to clarify the range of behaviors which are considered unlawful harassment and discrimination, and help learners resolve these issues in a proactive manner. Learners will discuss the concept of harassment and discrimination, how to recognize if it’s happening in the workplace, and how to prevent it. Ultimately, through active discussion and reflection, learners (i.e., all workforce participants) can work together to maintain a diverse, productive and harassment-free workplace.

Program Objectives:

  • Understand the impact of stereotypes and biased statements, even when casually stated.
  • Identify common reasons people sometimes remain silent in the face of bias and stereotypes.
  • Enhance skills for speaking up against stereotypes and/or harassment without blame or guilt.
  • Review and discuss definitions, impact and behaviors defined by the courts as discrimination and harassment in the workplace.
  • Discuss standard procedures and practical guidelines for confronting and reporting sexual harassment.
  • Review the manager and/or supervisor’s role in preventing, reporting and investigating unlawful discrimination and sexual harassment.

This course addresses these competencies:
Workforce Management
Perception

Diversity and Unlawful Discrimination Online Compliance Training and Testing Program for Managers and Employees

Webinar Cost: $40.00

To assist state agencies and other public and private organizations with their Diversity and Unlawful Discrimination training efforts and requirements, the Center for Management and Professional Development (Center) provides two web-based (online) training programs that include a testing component:

  • Diversity and Unlawful Discrimination Online Compliance Training and Testing Program for Managers
  • Diversity and Unlawful Discrimination Online Compliance Training and Testing Program for Employees

The online program includes segments on appropriate workplace behaviors, business ethics, workplace diversity, sexual harassment and other issues related to unlawful discrimination. The program meets and exceeds the established requirements for diversity and unlawful discrimination training recommended by the Missouri State Training Advisory Council (STAC). The program can be accessed by each participant from their own work computer (with Internet access) and will include a TESTING COMPONENT to ensure application and comprehension of content. A reporting mechanism will track completion of the training and allow the Center to provide documentation of compliance testing to the participant's agency or business if needed.

Participants can enroll for this program via the Center's online enrollment form. When enrolling, participants should select the appropriate program for them – either the MANAGER VERSION (for managers, supervisors, team leaders and executives) or the EMPLOYEE VERSION for all other staff.

Once enrolled, participants will receive information via email about the program and instructions on how to access the program online. Participants will have a set period of time (i.e. a pre-determined number of days) to complete the program based upon established enrollment dates. Many participants typically complete the course in less than 2 hours.

Click here to view the flyer to learn more about the program and to see the Course Rollout Dates.

This Course Addresses These Competencies:
Workforce Management
Perception

Diversity: The Power of Perception
Advantage Webinar

Cost: $50.00

Time: 10:00 a.m. - 12:00 p.m.

In his book “The Seven Habits of Highly Effective People,” Steven Covey refers to perception and paradigms as a way we see the world, which is not in terms of reality – but in terms of perceiving, understanding, and interpreting.  Everyone sees the world through their own filter of familiarity.  To effectively connect with others, it is helpful to first understand how we perceive the world so that we can begin to understand how others see it.  This 2-hour Advantage webinar will provide insightful discussion to help participants examine some of the perceptions they may have of other individuals in today’s culturally diverse workplace, and how those perceptions may have been created.  They can then choose to hold on to their perceptions, or let them go.  In essence, they can move from automatic to manual gear to say, “I can choose the perceptions I hold.”  This webinar can serve as a unique “stand alone” program, or as a companion to the Diversity and the Global Workforce program.

For more information about all e-learning program offered by the Center for Management and Professional Development please go to https://www.training.oa.mo.gov/webinars/index.html.

This course addresses these competencies:
Perceptiveness

Driving Innovation From the Inside Out

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

Many of today’s thoughtleaders believe that innovation is fast emerging as an organization’s first priority.  And while it’s understood that the ideas and strategies organizations seek are fueled by the individuals and work teams inside the organization, it’s important to remember that the actual face of innovation is often found in the cubical next door—or by looking in the mirror.  Archimedes once said, “Give me a place to stand and a lever long enough and I can move the world.” This 4-hour workshop explores the strengths and innovative personas that comprise any organization’s workforce and the strategies and tools that can be used to improve innovative thinking.  Learners will discover that each person brings their “own lever,” their own skill set, and their own point of view when it comes to innovation—and that with the right combination of motivation, strategy and opportunity, each employee can generate a remarkably powerful force.

This course addresses these competencies:
Creative Thinking
Problem Solving

Dynamic Decision Making

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

The decisions and choices we make shape our future.  Made consciously or unconsciously, decisions represent the fundamental tool we use in facing the opportunities, challenges, and uncertainties of life.  Today, though, it’s not just a case of "make a decision, any decision.”  The increased complexity of life and business calls for dynamic decision making!  In this 1-day program you will sharpen your decision-making ability in risky and uncertain circumstances and leave with a concrete and powerful decision-making tool that will build your confidence to make future decisions – again and again.

Using a case study approach, this program offers a straightforward, easy-to-follow process designed to improve the way you make business decisions, or any decision that can help you reach your goal.  By attending this program, you will have the opportunity to increase your knowledge and ability to:

  • Access your decision making style.
  • Define clear parameters of your decision.
  • Collect relevant information and generate creative alternatives.
  • Hone your intuition and incorporate it as you make decisions.
  • Define consequences and payoffs.
  • Analyze risks and define your level of risk tolerance.
  • Avoid common mistakes and psychological traps in the decision making process.
  • Correlate the appropriate strategy with the specific decision.
  • Describe the dynamics of group decision making.
  • Develop clear guidelines on communicating your decisions.
  • Design an action plan to evaluate the results of decisions.
  • Tailor your decision making style to be “situationally” appropriate.

For more information, review the Division of Personnel’s Dynamic Decision Making ad.

This course addresses these competencies:
Decisiveness
Problem Solving

Employee Development from A-Z

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

Much of what your staff knows is the direct result of your efforts to develop the necessary knowledge, skills, and abilities of your employees while they are on the job. This 1-day session will explore the role of supervisors as they lead, direct, and manage the development of their staff. The session will emphasize the importance of effectively on-boarding new employees and creating a structure for follow-up to sustain long-term improvement. Learners will receive ways to develop their employees through problem solving, improvement planning, and feedback; and develop creative ways to build and sustain their work team for the future through succession planning.

What you will learn:

  • A thorough on-boarding process complete with checklist that can be implemented immediately.
  • The stages of employee development and strategies that complement each stage to keep employees engaged and contributing.
  • Tactical points of employee development and related activities to accomplish them.

This course addresses these competencies:
Mentoring
Workforce Management

Employee Engagement: The Supervisor’s Guidebook to Gaining and Sustaining Commitment

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

A Global Workforce Study conducted by Towers Watson found that at any given time only about a third of the workforce is highly engaged, leaving the remaining two-thirds less engaged or not engaged at all. Because highly engaged employees are strongly committed to their organization’s goals and use their discretionary effort to go the extra mile on behalf of their organization, many leaders are understandably troubled by these results. What do employees who are not highly engaged do – look for work elsewhere—or perhaps even worse, stay and do the bare minimum to remain employed? This 4-hour program will provide strategies to keep the best employees with the organization – and turn less-engaged employees into the employees you want and need.

Participants who successfully complete this program will:

  • Learn how to build stronger relationships with every employee.
  • Discover how to identify each employee’s strengths and how to leverage them in the workplace.
  • Recognize the obvious and subtle signs of diminishing engagement.
  • Discuss common obstacles to engagement and learn ways to overcome them.
  • Examine their own leadership behavior to determine whether they are providing the support employees need.
  • Learn how to offer constructive criticism to help employees grow.
  • Identify the principles of and strategies for effective communication.
  • Discuss ways to show appreciation and recognition that is meaningful to each employee.

This course addresses these competencies:
Workforce Management

Employment Issues Update

Cost: $169.00

Time: 9:00 a.m. - 4:00 p.m.

This session will address key federal and state employment law developments during 2015 and 2016, including court cases and legislative/regulatory developments. It will also include the key takeaways and lessons learned from these developments and practical guidance for complying and going forward. It will also cover major pending court cases to keep an eye on in 2017 and any major legal trends. Also to be discussed are key employment law issues that are on the horizon and expected to be hot topics in the foreseeable future.

What you will learn:

  • Essential Employment Law Updates
  • DOL’s Newest Initiatives Under the FLSA and Beyond: Employers Beware
  • The ADA: Common Fitness for Duty, Restricted Duty, Attendance, and Leave Dilemmas
  • Harassment and Bullying: The Next Generation
  • The Three Accommodation Obligations: Religious Beliefs, Pregnancy and Disability
  • EEOC’s Newest Initiatives and Their Significant Impact on Employers

For more information, review the Division of Personnel’s Employment Issues Update ad.

This course addresses these competencies:
Mentoring
Workforce Management

Enhancing Customer Service Over the Telephone

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

Today’s technology allows you to handle more customer service calls than ever before. But when employees lack telephone skills to effectively manage these calls, the only thing your organization gets from all the technology is the ability to serve more people poorly.

The telephone is still a primary method of customer communication and more often than not, the first contact someone has with your organization. People who are handled in a friendly and efficient manner will have a positive first impression.  However, if things are managed badly, there can be a breakdown of trust, damaged relationships and lost opportunities.

This full-day workshop offers telephone techniques that create a positive first impression with callers and sets the tone for the rest of the customer’s interaction with you and your organization. You will learn how to use effective approaches to handle special telephone tasks like call transfers, taking messages, putting others on hold, and interruptions And equally important, you will also learn how to deal with angry customers, and receive proven strategies to help turn difficult customers into loyal, calm customers while remaining calm yourself.

Participants will leave this workshops:

  • Understanding that superior telephone etiquette is critical to the success of the organization
  • Recognizing the value of their contribution to their organization’s image
  • Understanding that effective verbal communication skills facilitate customer service
  • With knowledge and skills to help them manage challenging calls with professionalism and confidence, using proven techniques that will decrease potential stress, improve quality, and increase productivity

This course addresses these competencies:
Customer Service
Verbal Communication

Exercising Your Emotional Intelligence – Working Out a Smarter Heart

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

What do leaders really want from their performers? Commitment?  Dedication?  Loyalty?  Teamwork?  And what are the most common obstacles that inhibit organizations? Apathy?  Resentment?  Indignation?  Jealousy?  All of these are emotions.

The fact is, human emotions determine the direction, momentum, and velocity of effort in any and every workplace.

This is not theory, "fluff," or "touchy-feely stuff.”  It is factOrganizations that have implemented Emotional Intelligence (EI) training have experienced lifts in productivity and efficiency from 12% to 35%, as well as significant reductions in employee turnover and increases in employee satisfaction.  And satisfied employees are more engaged, and more likely to take initiative toward improvement and innovation.

Often, leaders in positions of authority expect people to contribute their best effort simply because they get a paycheck for showing up.  But can you pay or punish someone into caring?  Dwight Eisenhower defined leadership as, "the ability to decide what has to be done, then getting other people to want to do it.” 

Setting goals and assigning tasks is much easier than influencing people.  The ability to cultivate a high trust work environment in which everyone feels connected to the organizational mission is the mark of a truly powerful leader, one who inspires commitment instead of erroneously believing it is theirs to command.

Numerous studies identify EI as the number one core competency for effective leadership, regardless of rank or title.

Learners who attend this 1-day program will discover that productive relationships can either flourish or wither as a result of our ability, or inability, to exert control over our behavior.  The essential premise of EI is that true, sustainable, success requires an honest awareness, control, and management of one's own emotions, and an understanding of the emotions of others.  By first understanding how emotions influence our behavior, we can prevent negative emotions from driving us to behaviors we later regret.  Only then are we able to influence others.  Only then can a team work together with increased cooperation, collaboration, and communication toward a common purpose.

Program Objectives

Successful participants will:

  • Assess their primary type of intelligence according to Gardner's Multiple Intelligences
  • Gauge their current level of Emotional Intelligence and identify how to increase their EQ
  • Gain the ability to accurately assess their own emotional responses—and the consequences of those responses
  • Practice choosing a response that is aligned with their desired goals when faced with adverse circumstances  
  • Exercise Emotional Intelligence to create positive outcomes in spite of negative emotions
  • Apply strategies to prevent the Three Types of Determinism from becoming excuses for bad behavior
  • Revisit an example of a time they exhibited behavior they regret, and examine how they can prevent the behavior from reoccurring
  • Contribute to the creation of a climate of motivation, dedication, and collaboration, regardless of whether or not they are in a position of authority

For more information, review the Division of Personnel’s Exercising Your Emotional Intelligence ad.

This course addresses these competencies:
Perceptiveness
Team Work

Forward Thinking

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

One of the most certain things about the world is that change is constantly taking place. John P. Kotter, author of Leading Change* argues, "The rate of change is not going to slow down anytime soon." In fact, he contends, "If anything, competition in most industries will probably speed up in the next few decades." For this reason, an important aspect of leadership is knowing how to enlist and work with others in the effort to create a viable, adaptable organization in this ever-changing world. Participants who attend this four-hour workshop will have the opportunity to review two prevailing concerns in an organization: (1) reacting to rather than anticipating change and (2) assuming that only management is responsible for moving the organization forward. Participants will explore how to become "change champions" and discuss how "open-systems thinking" helps organizations adapt to changing conditions. Similarly, participants will assess environmental influences that allow them to identify organizational improvement opportunities that may impact their organization now or in the future. *Kotter, John P., (1996), Leading Change, 1 st Edition, Harvard Business School Press.

This course addresses these competencies:
Perceptiveness
Planning

Generation Gaps

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

While having various cultures all together in one workplace can present communication problems and conflicts, most people agree that the benefits far outweigh any potential issues. Still, the workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable…and all worth learning about. The 1-day workshop will help participants understand the various generations present at work. Both the young and older will have ideas and suggestions to offer, which will help the organization thrive in the midst of ongoing change and service initiatives.

Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker while teaching all of us how we can learn to speak one another’s language and…get better results together!

    This informative program will help you:
  • Explore the history behind Generation gaps
  • Discuss what defines a Generation, and what this means in today’s workplace
  • Identify the characteristics, attitudes and working styles of different Generations…Traditionalists, Baby Boomers, Generation Xers, and Generation Yers
  • Learn how to find common ground among the Generations
  • Discover how to navigate conflict if or when it occurs among different Generations
  • Leverage the benefits of Generation gaps at work

For more information, review the Generation Gaps.

This course addresses these competencies:
Perceptiveness
Team Work

Generational Differences

Cost: $125.00

Time: 8:30 a.m. - 12:30 p.m.

According to Workinfo.com, for the first time in modern history, the American workforce encompasses four separate generations working side by side – Matures, Baby Boomers, GenXers and Millennials – and the differences among them, such as work ethic, communication and social expectations, to name a few, are one of the greatest challenges facing managers today. Each generation possesses their own unique set of workplace values and attitudes that are born of their generational experiences and social history. Many managers are unaware of the issues contributing to the differences among these groups, and most are struggling with how to constructively work with individuals in each generation. Understanding these generational differences can help build harmony and productivity in the workplace. This 4-hour workshop will give participants an opportunity to discuss and learn strategies to understand value and leverage those differences for greater productivity.

This course addresses these competencies:
Integrity
Perceptiveness

Getting Better at Getting Better: Applying Principles of Effective Performance Management

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

This one-day program will explore what performance management is truly about – the essential ingredients of providing objective behavioral descriptions and measures for the work that needs to be done, periodic ongoing feedback, alignment with personal motivation, and a climate of appreciation.

Click here to view more.

This course addresses these competencies:
Accountability
Workforce Management

Getting Started as a New Leader

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

It's an exciting day when an individual is recognized for their outstanding performance and rewarded with a promotion to the leadership ranks. Unfortunately, that stellar individual contributor isn't magically transformed into a successful supervisor or team leader overnight. This 4-hour workshop arms new leaders with the knowledge and skills they need to confront challenges associated with getting their footing—and getting results more quickly. Participants will receive a skill set and toolset to help them focus their time and energy on their team's high-priority tasks; receive three "Leadership Accelerators" which comprise an approach to accomplish results through others; complete an assessment of their team members' skills; discuss ways to handle and act on feedback; and achieve results through others by building strong relationships with team members, especially when managing former peers. While this program stands on its own, the content makes it an excellent companion piece to the 2-day Basic Supervision program – and ideal for anyone who has recently assumed or will assume a supervisory or team leader role.

This course addresses these competencies:
Influencing
Team Work

Grammar Refresher: Half-Day Program

(Formerly Grammar and the Spoken Language)

Cost: $125.00

Time: 8:30 a.m. - 12:30 p.m.

The use of proper grammar when communicating with others can play a critical role in every employee’s workday – and improving grammar skills can have a large impact on personal and professional success. We reveal our grammar expertise every time we write or speak. Regardless of our job or position, whenever we greet someone, make a comment, present an idea, reply to a phone call, send a letter or email, leave a voice mail message, and more, we are communicating with our image at stake. This 4-hour workshop examines the appropriate use of grammar and English in today’s business environment. The program will focus on appropriate grammar usage, sentence structure, and syntax. And because practical application is critical to the overall understanding and development of the written or spoken word, participants will have an opportunity to practice learned concepts during the class that will help them back on the job.

This course addresses these competencies:
Verbal Communication
Written Communication

Grammar Refresher: Full-Day Program

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

The writing and speaking style of each person in the organization is typically viewed not only as a reflection of the person, but also the place they work. Unfortunately, the negative impression that unclear, grammatically incorrect writing and speaking creates is often hard to overcome. This full-day program will allow learners to take a “deeper dive” into improving their professional image by brushing up on their grammar. This in-depth session will provide instruction on the parts of speech, rules of punctuation and capitalization; and clarify the most misused words that can damage reputation and credibility.

This course addresses these competencies:
Verbal Communication
Written Communication

Handling Change

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

Change is here to stay. That’s probably no secret. For years we’ve all heard that the “only constant is change.” Change is present in every aspect of our life, and has become the norm for most every organization and business. Change can be antagonistic, undesirable, and perilous; or it can be pleasant, welcomed, and exciting. Regardless, the pace at which workplace participants must change course or adapt to new systems and initiatives continues to increase. To be able to successfully cope with change, we must have an understanding of why change occurs, and how to prepare ourselves to weather the change process. In this 4-hour program, learners will be asked to evaluate how well they respond to change, and realize that while everyone experiences a negative reaction to change from time to time, it’s important that the negative reaction doesn’t overwhelm the need to persevere. The program will also examine approaches leaders can use to ensure consistent communication, while managing resistance to change from other team members.

Learning Objectives

Successful completion of this course will increase your ability to:

  • Evaluate typical attitudes toward change
  • Recognize the signals of change-related stress
  • Understand the four parts of the change cycle
  • Apply positive strategies for coping with and accepting change
  • Identify, acknowledge, and manage resistance from others related to change initiatives.

This course addresses these competencies:
Flexibility
Self-Direction

Healing Customer Relationships

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

Serving customers who are upset is a challenge for both new and experienced service providers. Working with a customer who has had a bad experience with the organization demands extraordinary patience and tact. Research shows, however, that the effort can restore the customer's loyalty, while creating a relationship that is stronger than it was before. In this 4-hour workshop, participants explore the positive potential in negative customer experiences and the importance of working to secure and restore a customer's trust and confidence if or when things go wrong. Participants who attend this workshop will receive four guidelines for effectively restoring customer trust and confidence. They will be provided with tools and techniques to manage their own reactions to emotional statements from customers and learn specific defusing techniques to more effectively address customers who are angry or upset. Additionally, participants will learn how to take appropriate actions to address and resolve customers' concerns satisfactorily while demonstrating commitment to the customer relationship and encouraging customers to remain loyal.

This course addresses these competencies:
Customer Service

Helping Your Team Manage Customer Expectations

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

A long-held belief about government is that customer service is not its highest priority. After all, with a built-in customer base, there’s seemingly no competition to prompt state agencies to improve their service. Fortunately, state agencies realize the importance of creating a positive customer experience by responding to queries and potential problems at every step of their service delivery process. This four-hour session focuses on the manager’s role in ensuring the effectiveness of their team and the organization’s product before, during and after customer contact. Additionally, during the workshop, participants will review and receive input on one of their own work processes to help them continuously improve service delivery with their team.

This course addresses these competencies:
Customer Service

How Full Is Your Bucket

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

Organized around a simple metaphor of a dipper and a bucket, this program will show you how to greatly increase the positive moments in your life and the life of those you work with.

How did you feel after your last interaction with another person? Did that person—your boss, peer, employee, or even a stranger “fill your bucket” by making you feel more positive? Or did that person “dip from your bucket” leaving you more negative than before? Perhaps more importantly—how would your employees answer the same question about their last conversation with you?

This highly interactive 4-hour program based on the #1 New York Times and Business Week bestseller, How Full Is Your Bucket? reveals how even the briefest interactions can affect working relationships, productivity, health and longevity. Grounded in years of research, this program will show you how to greatly increase the positive moments in your life and the life of those you work with.

Whether you are a manager, supervisor or employee, this program filled with discoveries, powerful strategies and engaging stories, will take a refreshing look at the way we behave at work, and inspire lasting changes for you and the people you work with EVERYDAY!

Learning Objectives

By attending this program, you can:

  • Explore the critical organizational benefits that can be obtained from using employee feedback and recognition strategies;
  • Learn statistics about the way we work—and the way we behave at work that influence individual accountability and productivity;
  • Discover the personal and professional benefits of managing your own interactions with others;
  • Apply three powerful questions to enhance everyday workplace interactions; and
  • Receive five strategies to immediately create a more positive work experience for your team and your organization.

This course addresses these competencies:
Integrity
Perceptiveness

How To Make Yourself Indispensable

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

This 4-hour program will provide the skills needed to help employees adapt to—and embrace—situational changes at work. You’ll learn how to thrive under pressure and expand your career opportunities by taking initiative, effectively resolving problems, sharing your knowledge, and being an overall positive influence at work.

For more information, review the Division of Personnel’s How To Make Yourself Indispensable ad.

This course addresses these competencies:
Flexibility & Self-Direction

Influencing Up

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

Do you have trouble managing your boss? No matter what position we may hold in our organization, to get things done in today's fast-paced workplace, we must positively influence others—direct reports, colleagues, managers, clients, suppliers—both inside and outside and up and down the chain of command. We acquire this influence by gaining buy-in for our ideas, securing cooperation, aligning agendas, and solidifying and maintaining action. People who demonstrate positive influence fulfill their personal objectives while maintaining and nurturing important work relationships. That may sound simple, but in practice it can be extremely challenging. This 1-day session looks at ways you can grow your own influence when managing your boss. Learners will receive practical skills to assess the situation and propose solutions that enhance your relationship with those in authority, and develop personal strategic initiatives to get your ideas heard and acted upon.

This course addresses these competencies:
Influencing

Interviewing & Selecting "Best" Candidates for Organizational Effectiveness

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

Peter Drucker suggests that "the toughest decisions in organizations are people decisions – hiring, firing and promoting." According to Drucker, "these are the decisions that receive the least attention and are the hardest to un-make." Most hiring executives support the idea that his or her goal during the interview process is to identify the "best candidate available." Specifically, managers want to find that individual who in addition to having the minimum qualifications (education, experience and skills) for the position, also has the "right attitude," temperament and is a "best-fit" for the culture of the organization. This 4-hour workshop will help interviewers confidently determine the best person for the job. Participants who attend this highly interactive session will be provided with tools and strategies to help them review and establish a method of aligning organizational need (i.e. vacancy) with the job description/announcement; determine strategies to identify the Knowledge, Skills and Abilities (KSA’s) needed for the vacancy; develop appropriate questions to elicit answers that clearly demonstrate each candidate's qualification for the job; and identify critical components of an effective, efficient and legal interview. Peter Drucker is the Honorary Chairman of the Leader to Leader Institute, author of more than 31 books and is considered by many as a "Guru" in organizational development and effectiveness.

This course addresses these competencies:
Decisiveness
Technical Knowledge

It’s OK To Be the Boss

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

Many supervisors may contend that it has never been more difficult to be a good manager. The pressure to increase productivity and results by trying to do more with dwindling resources, coupled with trying to manage an ever changing workforce that brings its own set of expectations and demands, has never been greater.  All of this has led bestselling author and management consultant, Bruce Tulgan, to declare the days of “hands-off” management officially over.

Based on Tulgan's bestselling book, “It’s Okay to be the Boss,” this 4-hour program is a new call to action for managers, supervisors and leaders.  The program will engage learners in dispelling 7 myths that can potentially create a current of under-management; and challenge managers to re-engage with their employees by spelling out expectations, providing specific guidelines, correcting failure quickly and rewarding success even more quickly.  In essence, this program presents a clear-cut plan to become the manager who will help your team accomplish organizational goals from each day to the next.

Learning Objectives

This program will help you:

  • Identify your management style
  • Identify popular myths about managing people
  • Identify ways to effectively manage your work team in today’s work environment
  • Avoid the under management trap
  • Implement an action plan to immediately impact how you manage employees

For more information, review the Division of Personnel’s It’s OK To Be the Boss ad.

This course addresses these competencies:
Accountability
Perceptiveness

Journey to the Extraordinary - Dr. Alan Zimmerman

Cost: $189.00

Time: 8:30 a.m. - 4:00 p.m.

In this ground-breaking program, you will receive 12 MILESTONE STRATEGIES TO SUCCESS that have weathered the test of time in all types of organizations and work teams. They’re easy to learn; and your take-it-back-home, take-it-to-the-bank results will pay off for years!

Today’s leaders and workplace contributors have a lot of questions about creating and maintaining a productive work environment. If you’ve wondered about any of the following issues, this program will help.

For more information, review the Division of Personnel’s Journey to the Extraordinary ad.

This course addresses these competencies:
Self-Direction

Juggling Multiple Priorities

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

Have you ever wondered, "How am I supposed to get all of this done? Reports, meetings, evaluations, proposals—and everything needs to be done NOW!”  In order to decide what work is most important, you must know the specific outcomes you and your organization want, and then break those outcomes down into daily roles and responsibilities.  This 1-day program examines many different approaches to time management and introduces new techniques to enhance your approach in different situations. Learners will receive tools to help them prioritize tasks, set boundaries, eliminate timewasters, and much more in this action packed program!

In total, this program will enhance each person’s ability to:

  • Prioritize work to support key results
  • Use appropriate tools to organize and streamline work
  • Overcome procrastination
  • Identify timewasters and apply timesaving techniques
  • Interact effectively with people, manage interruptions, and delegate and maintain a support network
  • Define boundaries and learn to say no
  • Become better organized by clearing out existing clutter and managing incoming paper
  • Integrate energy-building activities into daily work schedules

For more information, review the Division of Personnel’s Juggling Multiple Priorities ad.

This course addresses these competencies:
Accountability
Self-Direction

Just Your Type: The Power of Personality

Cost: $149.00

Time: 8:30 a.m. - 4:30 p.m.

Have you ever wondered to yourself, “Why in the world did he do that?” or, “What was she thinking when she said that?” Well, wonder no more! This 1-day program will use the Myers-Briggs Type Indicator (MBTI) to provide learners with personal awareness, understanding, and an appreciation for the differences in others.

Since 1942, beginning as a way to support the war effort by identifying individual personality strengths, the MBTI has helped people from all walks of life become more effective and successful. As a result, today the MBTI is valued as the gold standard of psychometric instruments.

Successful learners will:

  • Identify characteristics of their own MBTI preferences
  • Explain strategies for how best to communicate with a variety of Types
  • Recognize behavioral cues that may indicate or suggest possible Type preferences

For more information, review the Division of Personnel’s Just Your Type: The Power of Personality ad.

This course addresses these competencies:
Competency
Perceptiveness

Launching and Refueling Your Team

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

The success of the team and the employees who comprise it must be of paramount importance to any organization. The objective of this four-hour workshop is to help each participant to become a more productive team member and team leader. The design focuses on understanding a team’s mission and the dynamic nature of how its members work together to accomplish that mission. Participants learn methods to gain shared vision and commitment; a greater appreciation and respect for individual team members; wisdom from mistakes; and a greater understanding of the team’s work in achieving its vision.

This course addresses these competencies:
Self-Direction
Teamwork

Leadership for the Public Sector

Cost: $325.00

Time: 8:30 a.m. - 4:30 p.m.

The fact is, no organization has ever become great without exceptional leadership - leaders who can connect the efforts of their team to the critical objectives of the organization, who can tap the full potential of each individual on their team, who can align systems and clarify purposes, and who can inspire trust. It takes a "mind-set, skill-set, tool-set" approach to develop leaders who can unleash the talent and capability of their team against the organization's highest priorities.

Key Benefits & Objectives

This powerful 2-day program from Franklin-Covey addresses the specific challenges leaders face every day, including:

  • Building trust and influence with others.
  • Defining a team's purpose and the "job to be done".
  • Creating a strategic link between the work of the team and the goals of the organization.

In addition, leaders will learn how to align the four essential systems that drive success, including:

Execution - the discipline of focusing on a few critical objectives with a process for achieving those objectives.
Talent - attracting, positioning, and developing individual workers in order to tap into their full potential
Core work processes - creating clearly understood and aligned work processes for each function of the team.
Customer feedback - understanding the one thing you need to know about how your customers perceive you.

The program also helps leaders master three key conversations that will move them from mediocre to great:

Voice - discovering how to unleash people's full talents, passions and capabilities.
Performance - mutually agreeing on desired results and how to account for performance.
Clear the Path - becoming a resource in breaking down barriers that prevent people from getting their work done.

For more information, review the Division of Personnel's Leadership for the Public Sector ad.

This course addresses these competencies:
Workforce Management

Leadership on Fast Forward: Keeping Up With The Accelerating Pace Of Change

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

It’s not that things are changing; it’s that things are changing faster and faster. The increasing velocity of change creates new and greater challenges for individuals and organizations everywhere.  Whether you’re in state government or working in the private sector, leaders at all levels are expected to meet ever-escalating demands.

Today’s leaders must become more adept and competent than ever before at leading by example, modeling emotional intelligence, facilitating positive change, and cultivating social capital within their teams and the community.  This 1-day workshop will provide participants with a set of tools to help them improve their ability to lead, manage, and inspire performance.

Participants will learn how to:

  • Identify and define leadership traits which encourage performance, loyalty, and trust.
  • Avoid the three most common pitfalls that prevent leaders from driving positive change.
  • Apply principles of Emotional Intelligence to improve and sustain their own personal leadership capability.
  • Describe the impacts of constant change on individuals and organizations.
  • Recognize the stages of change and enable their workgroups to move on sooner than later.
  • Decrease negativity in the workplace when new demands arise.
  • Use a method of communicating change which is proven to gain buy-in and commitment.
  • Improve morale and dedication even during daunting economic times.
  • Set goals and achieve objectives by cultivating and reinforcing positive performance and desired behaviors.

For more information, review the Division of Personnel’s Leadership on Fast Forward ad.

This course addresses these competencies:
Workforce Management

Leading Change*

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

In today’s fast-paced business environment, both internal and external forces—technology, regulations, restructuring, the economy, etc.—are forcing organizations and work teams to change their work practices and procedures to stay effective and competitive. Their ability to "shift gears" and minimize the impact of change is key to ensuring they remain viable and successful. This 4-hour workshop focuses on the leader’s crucial role in effectively leading change initiatives in the workplace and the leader’s ability to minimize the potentially negative effects of change on morale, processes, and productivity. Participants who attend this workshop will receive tools and strategies to help them understand the importance to and ownership of change for themselves and others; effectively introduce change; overcome people’s resistance to change; explore the best way to implement change; and sustain an environment that embraces change and celebrates success.
*Development Dimensions International (DDI) Program

This course addresses these competencies:
Flexibility
Strategic Thinking

Leadership Styles and Conflict Management

Cost: $125.00

Time: 8:30 a.m. - 4:30 p.m.

One of the toughest challenges facing a manager in any business setting today is determining the appropriate leadership style and leadership skill to apply when working with team members—whether in typical workday conversations, or more challenging team conflict issues. This 1-day workshop will use a survey and other discovery tools to help supervisors, managers and team leaders better determine their own leadership style—and the communication style of other team members.

These methods will provide insights in how to make better work decisions, what to use as the basis for those decisions, and how to manage and gauge their interactions with others. And because a combination of styles can influence work issues that develop into conflict, learning activities will also focus on how to define, address and resolve conflict through an understanding of style types. Dynamic leaders know that conflict usually doesn't go away by itself—and that various styles work well together, while other combinations may seem to have a difficult time. Consequently, learning more about their own and other style types will help leaders understand how to flex their style at appropriate times to work successfully with others and resolve differences in productive ways.

This course addresses these competencies:
Perceptiveness

Leadership Versus Management: Beyond the Myth!

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

The concept of leadership in today’s business world has taken a new direction in recent years. It is no longer synonymous with the definition of traditional management, as some might think. Some businesses may still be stranded in “the old days,” where there were no leaders, but instead managers who primarily dictated to their employees. Today’s brand of leadership incorporates influence, inspiration, motivation, and persuasion techniques to drive their organizations and work teams toward higher levels of success—which in turn makes room for infinite creativity and happy, challenged employees. During this 4-hour workshop, learners will lay the groundwork for what leadership really is by discussing common leadership myths, the differences between managers and leaders and the two types of leaders. Then learners will delve into how they can make effective leadership part of their ongoing success.

This course addresses these competencies:
Workforce Management
Perceptiveness

Leading Effective Meetings

Cost: $125.00

Time: 8:30 a.m. - 12:30 p.m.

Meetings take up a large part of the average professional's workday—often because gathering staff or constituents in one place for a focused discussion is an effective way to keep any group motivated and working toward a common goal.  Seasoned meeting leaders know that if not managed properly, meetings can become mere formalities, unproductive “time-wasters,” and even fuel turf wars among meeting members.  A poorly planned, or ineffective meeting impedes the opportunity to foster teamwork and anyone’s hope for success. In this targeted 4-hour program, learners will receive the skills to enhance the meetings they lead and participate in so that they can be confident their meetings will be more efficient, productive and valued to everyone involved.

Whether you are leading an internal meeting, or presenting to clients and customers, this program will help you to:

  • Make meetings more interesting, engaging and worthwhile for everyone.
  • Use simple tools for creating a more directed focus in meetings.
  • Take control of the meeting while maximizing the involvement of everyone.
  • Deal with difficult meeting situations such as distractions and “sidebar” conversations in a decisive, non-confrontational manner.
  • Ensure that each meeting ends with agreements for action steps.

If you have attended meetings that are unproductive, unfocused and repetitive, this program will show you how to take charge, create enthusiasm and energy—and make every meeting matter.

This course addresses these competencies:
Teamwork
Verbal Communication

Leading High-Performance Teams*

Cost: $95.00

Time: 8:30 a.m. - 12:30 p.m.

Today's organizations demand that their teams do more. Good, solid, or adequate team outputs won't produce maximum organizational results, but high-performing teams will! The secret to helping teams perform at their best? The leader. Their knowledge, skills, and abilities can transform an acceptable team into an exceptional one. This 4-hour workshop provides team leaders with the tools and skills to perform three primary responsibilities-diagnose, coach and reinforce - that support their team's growth.

Using a variety of interactive learning tools, this workshop will help leaders to:

  • Confidently diagnose behaviors and conditions that limit team performance
  • Assess team strengths to capitalize on the unique talents of each team member
  • Understand which leadership approach best supports team growth
  • Create conditions that allow their work team to accept shared goals and work together to produce stronger organizational results

Participants will learn how to focus their team's efforts and ultimately create the high-performing team their organization requires.

This course addresses these competencies:
Influencing
Teamwork

Leading Team Innovation

Cost: $149.00

Time: 8:30 a.m. - 4:30 p.m.

Successful team members don’t do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals must still play their individual parts in the process.

The challenge – and opportunity – for team leaders and organizations is to help individuals work from their strengths by identifying their most natural team role, and to understand and appreciate the contributions that they and others make.

As organizations rely more on teams to innovate, problem-solve, produce, and perform at the speed of change, understanding and capitalizing on the best approaches to strengthen and use group cohesion is critical to creating high-performing teams and organizational success.

    This 1-day program will utilize rich discussion, group activities and the use of the Team Dimensions Profile* to help learners:
  • Understand common reactions to change and innovation
  • Identify individual approaches to innovative teamwork
  • Clarify individual strengths and roles on the team
  • Reinforce and appreciate the contributions of others
  • Encourage team innovation and problem solving
  • Discover an effective team process to increase productivity
  • Foster trust and build mutual support
  • Reduce team stress and conflict
  • Enhance individual and team performance for maximum results
  • For more information, review the Leading Team Innovation ad.

    This course addresses these competencies:
    Teamwork

    Lessons in Leadership

    Cost: $125.00

    Time: 8:30 a.m. - 4:30 p.m.

    Great leaders are inspiring. They know where they are headed; the visions they are trying to create, and have the unique ability to enlist others who can help them get there. This 1-day workshop explores the art and skill of leadership through specific leadership lessons that will help any current or future leader enhance their own abilities, and mobilize their team to achieve extraordinary results. Learners will: Examine ways to build credibility so that others want to follow their example; Discuss the art of visioning and its importance to followers; Examine communication practices of great leaders; Identify key leadership behaviors to model for employees; Examine the leader’s role in creating empowering environments; Explore leadership strategies for improved team performance…and more.

    For more information, review the Lessons in Leadership ad.

    This course addresses these competencies:
    Vision
    Self-Direction

    Life IS a Series of Presentations

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    A lack of clarity and confidence in communicating can get in the way of results by hindering a leader's ability to make themselves heard and understood. This 4-hour workshop teaches leaders how to focus and execute successful communication by following the steps of the P.O.I.N.T. model to establish credibility, improve working relationships, increase efficiency and effectiveness, improve job and personal satisfaction and more. Managers who learn how to make their P.O.I.N.T. can communicate with impact anytime, anywhere. Whether through voicemail or email, meetings, hallway conversations, or formal presentations, you will be presenting yourself clearly, concisely and confidently. It’s the power to turn blank stares into smiles of understanding and support.

    This program will contribute to organizational success by providing managers the tools necessary to improve business and team meetings, cascade clear messages, execute effective communication and generate results.

    After completing the workshop, participants will be able to:

    • Explain why work (and life) is a series of "presentations"
    • Identify the three categories of presentations: Inspire, Inform and Influence
    • Articulate why and how the P.O.I.N.T. model is effective
    • Apply the steps of the P.O.I.N.T. model in common presentation situations, including email, voicemail, live phone conversations, one-on-one and small group/team meetings
    • Demonstrate confidence and persuasiveness when making presentations

    This course addresses these competencies:
    Influencing
    Teamwork

    Living in the Moment: An Introduction to Practical Mindfulness

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    In today’s seemingly round-the-clock business atmosphere, many employees are hounded with external pressures, overwhelmed with information overload, asked to deliver more with less, work longer hours, and have less personal time for renewal activities. As a result, it should come as no surprise that Harvard research of 15,000 individuals revealed that on average, individuals are on autopilot 47% of the time throughout the day. When we are on autopilot, our attention is being swept up by a never ending (and not always positive) current of thought processes which deter us from accomplishing more every day – and being more for our organization and work team. We become less productive, have more misunderstandings, and fall prey to exhaustion, lack of focus and even accidents. Mindfulness means we are completely engaged in the present moment – the here and now. Mindfulness enhances our emotional intelligence, and increases our capacity to manage (or filter out) distressing emotions. It helps us to intentionally pay attention to the present moment; and to be in control of our own minds instead of our minds being in control of us.

    By understanding and practicing easy-to-use “mindfulness” techniques, we consciously and purposely direct our attention to where we are in the moment, to become more aware and productive. This 4-hour class takes a look at how practical and purposeful mindfulness pertains to accomplishing our daily work goals.

    The program will assist you to:

    • Better control the effects of stress in your life
    • Understand and deal with your own reactions to conflict
    • Clear and calm your mind
    • Experience greater freedom from emotional turmoil, anxiety and depression
    • Position you to sleep better, feel refreshed and be more productive at work

    This course addresses these competencies:
    Flexibility
    Self-Direction

    Making Effective Decisions*

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    Theodore Roosevelt once said, "In a moment of decision, the best thing you can do is the right thing to do. The worst thing you can do is nothing." In today’s organizations, employees who can make sound decisions quickly have the power to significantly reduce their organization’s costs and enhance its effectiveness. This 4-hour workshop is designed to help leaders at every level use a systematic approach to making better and faster decisions that will result in more effective performance. Participants who attend will explore a five-step decision-making process and the support tools for each step; determine the behaviors and results common to four decision traps; and identify situations that lead to each decision trap and how to avoid them. Participants will also receive strategies to help them increase the speed and quality of their decisions; gain support to make decisions work, and build confidence in their ability to make the right decisions consistently and effectively.
    *Development Dimensions International (DDI) Program

    This course addresses these competencies:
    Decisiveness
    Problem Solving

    Management Essentials*

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    The essence of being an effective leader lies in establishing good interpersonal work relationships and having the ability to spark action in others. This 4-hour workshop teaches leaders how to get results through people. During the course, participants will receive a set of proven interaction skills, discover seven Leadership Imperatives key to meeting today’s challenges, and be encouraged to realize their role as a catalyst leader who inspires others to act. Participants who attend this workshop will have the opportunity to multiply their effectiveness by motivating their teams and helping people be more effective; accomplish more in interactions in less time while enhancing interpersonal relationships; and help people enhance their performance by providing them with the feedback they are willing to accept and upon which they are able to act.
    *Development Dimensions International (DDI) Program

    This course addresses these competencies:
    Teamwork
    Verbal Communication

    Managing in Times of Information Overload

    Cost: $125.00

    Time: 8:30 a.m. - 4:30 p.m.

    Building on the best time management methods, as well as programs designed to lower frustration, diminish stress, and improve relationships both on and off the job, this 1-day program can help you realize a more meaningful and satisfying life, in spite of the accelerating pace of change…and the volume of 24/7 information constantly coming toward you!

    For more information, review the Division of Personnel’s Managing in Times of Information Overload ad.

    This course addresses these competencies:
    Self-Direction
    Flexibility

    Managing Your Emotions At Work

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    Emotions guide our behavior, sometimes productively and sometimes unproductively. Emotions, even positive ones, can cause us to make impulsive, irrational decisions. This 4-hour program will provide the skills and strategies to help you manage your emotions in ways that increase your effectiveness at work, and enhance your interpersonal communication with co-workers, customers and peers.

    For more information, review the Division of Personnel’s Managing Your Emotions at Work ad.

    This course addresses these competencies:
    Flexibility and Self-Direction

    Managing Stress During Organizational Change

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    Organizational change and increased stress levels seem to be life partners these days. Like it or not, in the dynamic world surrounding today’s organizations, the question of whether change will occur is no longer relevant. Change is no longer a choice – and for many people, neither is the stress that accompanies it. Unfortunately, stress during changing times can sideline employee productivity in many ways: lack of trust, complaints, feelings of defeat, "us" versus "them" attitudes, anxiety, fear, intolerance, despair – and other symptoms that can have a very negative effect on the organization’s ability to achieve their desired results. Supervisors and managers must be aware of the different ways stress can manifest itself during change and respond according to the needs of each person and situation. This 4-hour program will provide supervisors and managers with strategies to encourage, refocus, and revitalize both themselves and their employees during and after stress-filled situations to ensure that organizational goals, and the individuals who work to accomplish them, remain viable.

    Participants who attend this program will have the opportunity to:

    • Identify the cycle of change (DREAM)
    • Determine their role in the change process
    • Discover common symptoms of workplace stress that occur during organizational change
    • Evaluate their stress "Bouncebackability" factor
    • Receive tools and techniques to help themselves and their work team refocus and re-engage during and after challenging stress-filled situations

    This course addresses these competencies:
    Flexibility
    Influencing

    Managing Performance Problems

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    Just one employee with chronic performance or work-habit problems can drag down the performance and morale of an entire work group. And it can dominate a leader’s time and lead to frustration and stress. This 4-hour program is designed to build the supervisor or manager’s skills in handling chronic performance or work-habit problems or serious misconduct. They learn how to document the problem and explain what the employee must do to address it. Learners are provided skills for discussing and imposing formal consequences while adhering to their organization’s policies and procedures.

    Do you face any of these issues?

    • You feel ill-prepared to conduct performance problem discussions?
    • You haven’t gathered and documented the hard performance data you need?
    • You’re not sure how to defuse strong emotions when discussing performance problems?
    • An employee doesn't understand why their performance doesn’t meet expectations and what will happen if they don’t improve?

    Course Overview

    Welcome to Your World:
    Using a simulation, learners review the personnel file of an employee with chronic performance problems and observe the person’s interactions with his leader, teammates, and customers to decide whether the situation warrants discussing formal consequences. Learners will discuss the importance of documenting performance and agreements when dealing with serious performance or work-habit problems; and the challenges of shifting from coaching for improvement to imposing formal consequences.

    Introducing Formal Consequences:
    Learners watch a positive model of a leader discussing formal consequences and explore issues leaders might face after introducing or imposing formal consequences.

    A Fork in the Road:
    Learners will discuss the paths a person’s performance can take after a performance problem discussion: continued decline, immediate improvement, or "mixed results." Learners will examine and discuss what should occur when the employee’s performance has continued to decline and the leader must impose further formal consequences – and what to do if the employee has achieved "mixed results," showing improvement but still not meeting expectations in all areas.

    Performance Objectives

    This program can help supervisors and managers:

    • Provide people who have performance problems with a clear understanding of what they must do to improve and the consequences of failing to do so.
    • Take appropriate action, based on best practices, to effectively address ongoing performance and work-habit problems or serious misconduct.
    • Impose formal consequences with the confidence that the person has been fully heard and fairly treated.
    • Minimize the impact of ongoing performance problems on the individual, work group, and organization.

    This course addresses these competencies:
    Accountability
    Workforce Management

    Managing Workplace Anxiety

    Cost: $125.00

    Time: 8:30 a.m. - 4:30 p.m.

    Are you ready to handle the sometimes hectic and frenzied challenges that the workplace can bring?

    It is no surprise that the workplace is one of the leading places where people experience stress and anxiety. Every employee will encounter it sometime during his or her career. Consequently, everyone should also be aware of the signs of anxiety, and the tools needed to cope and deal with it.

    This 1-day program will provide you with the important skills and resources to recognize and manage workplace anxiety to keep you moving forward – and in control of your own emotions. By identifying the symptoms of anxiety, and providing the skills needed to cope with feelings of anxiety, employees and managers alike will be better prepared to deal with common anxiety situations — and ready to handle the sometimes hectic and frenzied challenges that the workplace can bring.

    Successful completion of this program will help you to:

    • Understand different types of workplace anxieties
    • Learn to recognize symptoms and warning signs
    • Determine ways of coping and managing problems
    • Recognize common trigger and accelerants
    • Learn the difference between anxiety and common nervousness

    This course addresses these competencies:
    Flexibility
    Self-Direction

    No Cost

    Time: 8:30 a.m. - 4:30 p.m.

    The purpose of this agency-specific Missouri Merit System Training Program is to communicate a "high-level" understanding of Merit System practices and principles to agency supervisors, managers, and HR professionals to better prepare them to use the day-to-day human resource management processes that sustain and support the state’s workforce.

    The program addresses specific topics associated with the Missouri Merit System and best practices in human resource management.  Information presented is structured to the viewpoint of the typical supervisor or manager and focuses more on "why" things are done than the technical aspect of "how" things are done.

    The same information presented in the agency-specific program is also available via online video modules. Individuals who wish to view this program from their own computer may do so by connecting to "http://www.training.oa.mo.gov/olt/index.htm.

    This course addresses these competencies:
    Workforce Management

    Motivation in State Government

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    The difference between what employees can do and will do often depends on their motivation. If employees are to complete their work assignments, or even excel in their jobs, they must be motivated or driven to do so by themselves, or through other means. Many believe that the job of a manager or supervisor is to get things done through their employees by creating a "motivating environment." However, this can be easier said than done. To understand motivation, one must understand human nature itself. This 4-hour workshop explores how people are self-motivated and examines the driving force of organizational motivators. Participants will receive strategies to help them infuse both types of motivational factors to create self-motivators that allow employees to motivate themselves while meeting the demands of the organization.

    This course addresses these competencies:
    Workforce Management

    People Skills for Public People: Strengthing Interpersonal Communication

    Cost: $125.00

    Time: 8:30 a.m. - 4:30 p.m.

    In today’s environment of “doing more with less,” employees in almost every business and organization are being asked to juggle multiple priorities and complete tasks while simultaneously providing increasingly higher levels of service. In the midst of increased workloads, interruptions, day-to-day stressors and the need to “just get the job done,” maintaining optimum levels of courtesy and professionalism can be challenging at best.

    Regardless of what else may be going on, many workplace professionals must communicate regularly with their co-workers, management and a variety of internal and external customers on any number of issues. Their results—and the organization’s success—depend on their ability to communicate in a professional and persuasive manner while cultivating trust and confidence. The impressions they leave must accurately reflect the organization’s commitment to quality and professionalism in the best possible light.

    This full-day program will equip learners with the skills they need to handle the important job of customer service; and confidently represent the organization in their role as the “first line” of contact customers may interact with each day.

    Program Focus:

    • Explain how the natural laws of commerce impact their organization or business
    • Describe how quality customer relations affect their personal bottom line
    • Describe behaviors that make positive first impressions and build rapport
    • Give examples of the Four Levels of Conversation
    • Demonstrate effective body language and voice control when dealing with customers
    • Describe characteristics and behaviors which typify good or bad customer relationships
    • Identify situations in the workplace in which the Customer C.A.R.E. model would be helpful and be able to apply C.A.R.E. in those instances
    • Apply strategies and techniques to deal with three types of difficult customers in a positive manner

    This course addresses these competencies:
    Customer Service

    PERforM – Employee Performance Planning and Appraisal

    Cost: $75.00

    Time: 8:30 a.m. - 4:30 p.m.

    Among the most fundamental of a supervisor’s responsibilities is the planning, observation, evaluation and development of each employee’s job performance. To perform these critical tasks, the State of Missouri utilizes the online Productivity, Excellence and Results for Missouri (PERforM) appraisal system to facilitate the development of annual performance objectives and the electronic storage and reporting of employee performance records. This 1-day workshop provides supervisors with information regarding the purpose, objectives and phases of the PERforM System and the employee performance cycle to help them confidently and successfully guide, develop and evaluate the work of their employees.

    This course addresses these competencies:
    Workforce Management

    Positive Approaches to Resolving Performance and Conduct Problems

    Cost: $125.00

    Time: 8:30 a.m. - 4:30 p.m.

    Many organizations have some sort of goal-setting plan and many managers do some sort of coaching. However, when the situation gets sticky with employees not performing up to established goals, many managers become uncertain how to handle the situation effectively. Successful completion of this course will increase your knowledge and ability to:

    • Define and Identify problem employees or nonperformers
    • Assess and confront problem behaviors before more drastic measures need to be taken
    • Conduct a successful confrontation session
    • Develop and communicate standards that will ensure high quality performance
    • Create a plan for employee “buy-in” and determine what helps motivate your employees
    • Carry out disciplinary sessions that work for both you and your employees

    This course addresses these competencies:
    Workforce Management

    Present Like A Pro!

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    As David Ogilvy famously quipped, “most people use PowerPoint like a drunk uses a lamppost – for support rather than for illumination.”  Crafting a compelling and engaging presentation not only means knowing how to speak well, it also means understanding how to effectively integrate multi-media into your presentation.  This 4-hour program designed to complement “Speak Like A Pro!” goes beyond being technically proficient in using PowerPoint features to focus more on the “why” and “when” aspect of using PowerPoint and other multi-media to enhance and illuminate a presentation.

    Pre-Requisite: Participants should have basic knowledge and understanding of PowerPoint obtained through experience – or through attending the Introduction to PowerPoint program available through the Center for Management and Professional Development.

    Training Note: Present Like A Pro! is not a technical (computer) skills training program. While not required, participants can choose to bring their laptop with them to class to more fully participate in learning activities.

    This course addresses these competencies:
    Verbal Communication

    Preventing Sexual Harassment

    This workshop is available in two formats:

    1. A Classroom Setting in a 4-hour format $50.00
    2. Division of Personnel’s Advantage Webinar: An online training program in a 2-hour format $50.00

    Time:

    • Classroom - 8:30 a.m. – 12:30 p.m.
    • Webinar Format: 10:00 – 12:00 p.m.

    Today’s society can at times seem sexually charged and saturated. Yet, all of us are supposed to check sexuality at the door when we go to work. That is the reality every organization must address. Sexual harassment, if or when it occurs, can result in potentially heavy legal penalties, and erode the ability of people to get things done together. The Division of Personnel’s Preventing Sexual Harassment program sets a new standard in sexual harassment training by being remarkably human in its approach and message, and speaking candidly to supervisors, managers and employees regarding the difference between work life and personal life. Engaging and insightful, this program offers participants a real world perspective, presenting solutions to a variety of workplace sexual harassment issues ranging from flirting and dating to clueless behavior and predatory harassment. Participants who attend the program will:

    • Identify the definition(s), impact, and behaviors defined by the courts as sexual harassment in the workplace.
    • Compare and contrast legal rulings that established, shaped and govern sexual harassment in the workplace.
    • Receive standard procedures for reporting sexual harassment.
    • Examine the role and responsibility of each team member in preventing sexual harassment; and
    • Identify the manager or supervisor’s specific role in reporting and investigating sexual harassment.

    This course addresses these competencies:
    Workforce Management

    Preventing Workplace Violence

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    This 4-hour program can better prepare individuals to appropriately recognize and react to potentially violent situations that may involve external customers, the public, or employees.  Participants will receive information to help detect the warning signs of potential problems, and receive strategies to help diffuse anger and destructive behavior, and employ appropriate responses in various workplace situations.

    This course addresses these competencies:
    Mediating
    Negotiating

    Problem Solving Skills for Team Leaders

    Cost: $125.00

    Time: 8:30 a.m. - 4:30 p.m.

    Problems come in every size imaginable and often arrive when you least expect them. How an organization responds to the unexpected can make a big difference in its delivery of products and services. Consequently, the ability to solve problems, whether individually or in a team, is an important skill for today’s leaders.

    This workshop helps supervisors and managers develop their ability to recognize and solve problems through their own or group efforts in varied and creative ways. Participants will discover how to combine problem-solving techniques with their natural creativity and to put both to work using the "creativity starters " presented in the class. This workshop can also help participants improve their judgment and build their confidence in taking the best course of action.

    This workshop demonstrates and provides processes to help participants:

    • Recognize the difference between problems and the symptoms of problems.
    • Use "creativity starters" to develop methods to aid in resolving problems.
    • Analyze, select, and implement the right solution.
    • Proactively apply problem solving methods to future problems they may encounter.

    This course addresses these competencies:
    Problem Solving

    Productive Work Habits for Highly Productive People

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    This 4-hour program is designed to be the go-to source to improve personal productivity, and to better understand this often challenging aspect of work and life. Participants will discover ways to get organized, become successful at managing time, learn ways to work more effectively with colleagues, and even create a better work-life balance.

    For more information, review the Division of Personnel's Productive Work Habits for Highly Productive People ad.

    This course addresses these competencies:
    Competency and Self Direction

    Project Management

    Cost: $125.00

    Time: 8:30 a.m. - 4:30 p.m.

    As organizations continue to get "flatter," many of us find that a majority of our time is being spent "juggling" the various projects we've been asked to champion, while struggling to get the rest of the job done as well. This one day workshop describes a systematic way of managing new initiatives aimed to deliver required business changes or benefits in a controlled way. Learners who attend this program will be introduced to a variety of tools and strategies that can be used to facilitate new short-term projects to a successful completion. Learners will explore the 7 phases of project management and learn what they can do to more effectively plan, implement and evaluate their next project. Time will be given during the class to practice and use many of the techniques presented.

    IMPORTANT: WHO SHOULD ATTEND THIS PROGRAM? This introductory to intermediate level program is ideal for the new supervisor or manager who is interested in learning more about basic project management concepts and tools. Individuals who require more in-depth project management training to manage projects that can last several months or years (i.e., construction or information technology project leaders) should consider attending a course that is much more technical in nature.

    This course addresses these competencies:
    Accountability
    Planning

    Raising Difficult Issues With Your Team

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    The ability to raise difficult issues is a skill that all team members need to develop. Often, managers, supervisors, as well as team members hesitate to bring the difficult issues to the team’s attention. As a result, productivity and team cohesiveness suffers. Participants in this four-hour workshop will identify typical sources of tension that can affect team performance, discover the benefits of bringing difficult issues to the team, and the role trust plays in raising difficult issues. In addition, participants also learn step-by-step techniques for incorporating these skills into their daily routine to help maintain strong professional relationships.

    This course addresses these competencies:
    Negotiating
    Problem Solving

    Redirecting Employee Performance

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    Effectively managing employee performance is arguably the greatest reward or most difficult, time-consuming, and challenging role a manager or supervisor can assume in any line of business. Understanding the goals of the organization, abilities of the staff and having the ability to match the two for overall success is one of the most enviable traits any manager or supervisor can possess. This 4-hour workshop gives participants an opportunity to use an effective diagnostic tool to identify the root cause of performance deficiencies. During the session, participants will have an opportunity to use this diagnostic tool to determine why an employee may not be performing as expected, and share and discuss strategies to determine an effective course of action to ensure that each employee is performing as expected and according to the goal, vision and values of his or her organization.

    This course addresses these competencies:
    Influencing

    Reenergizing and Thriving During and After Difficult Times

    Cost: $125.00

    Time: 8:30 a.m. - 4:30 p.m.

    Uncertainty in the workplace can be terrifying. Whether it is due to budget constraints, organizational change, restructuring or other causes, uncertainty can have overwhelming implications on every individual involved. This full day workshop will provide participants with the leadership tools and strategies to survive and thrive in uncertain times. Participants will learn that empowerment and leadership is not given, but something that must come from within. Participants will also examine leadership tools and strategies to unleash the energy, courage, innovation and commitment to be proactive in stressful environments.

    This course addresses these competencies:
    Flexibility
    Self-Direction

    Relationship Trust: Building Strong Teams and Relationships at Work
    LiveClicks Webinar

    Cost: $79.00

    Time: 10:00 a.m. - 12:00 p.m.

    In work teams where low trust reigns supreme, conflicts and suspicion can overshadow cooperation and results. People's unseen agendas or motivations can create stress and ill will that ultimately hinder getting things done. Trust-related problems like redundancy, bureaucracy, and turnover bog down productivity, divert resources, and squander opportunities. But when team members trust each other—communication improves and productivity accelerates as attention is redirected toward shared objectives. This LiveClicks webinar helps individual contributors and leaders learn how to resolve conflicts, keep commitments. empower others, improve business relationships, and achieve business results through increased trust.

    Program Focus:

    • Resolve conflicts and disagreements in ways that build trust
    • Keep commitments
    • Solve problems creatively
    • Achieve results through others

    For more information about all LiveClicks Webinars go to https://www.training.oa.mo.gov/webinars/index.html.

    This course addresses these competencies:
    Integrity
    Teamwork

    Resilience: How to Keep Going When the Going Gets Tough

    Cost: $125.00

    Time: 8:30 a.m. - 12:30 p.m.

     Aimed at developing confidence, support networks, achievable goals, and stress management skills, this program will help you take charge of the challenges in your life and help others to do the same.

    Conflict, change, and stress are a regular part of everyday organizational life. The key to employee survival is resilience, and the ability to bounce back after adversity. Being resilient doesn't prevent tough challenges from happening, but it does provide individuals with the strength and wherewithal to recover and move on time and time again.

    Developing resilience is a lot like engineering a building to withstand an earthquake. It requires a solid foundation and a flexible structure that won't crack or crumble under pressure. In human terms, it translates into self-esteem, connections with others, mental agility, and effective coping strategies.

    This 4-hour program offers individuals a blueprint for increasing anyone’s resilience at work, and elsewhere. Aimed at developing confidence, support networks, achievable goals, and stress management skills, this program will help you take charge of the challenges in your life, and help others to do the same.

    Successful completion of this program will increase your ability to:

    • Bounce back from adversity
    • Build your self-esteem as a foundation of resilience
    • Make and maintain connections to build resilience
    • Accept and embrace change
    • Use flexible thinking to overcome obstacles
    • Implement stress management and relaxation strategies to maintain resilience

    This course addresses these competencies:
    Flexibility
    Self-Direction

    Resolving Conflict at Work

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    This 4-hour program will focus on ways to prevent conflict from occurring, provide strategies you can use to build and enhance team relationships, stress the use of direct communication to deliver your message, and finally, offer strategies to resolve conflict productively if and when it occurs.

    For more information, review the Division of Personnel's Resolving Conflict at Work ad.

    This course addresses these competencies:
    Problem Solving and Self Direction

    Resolving Generational Conflict: Understanding and Navigating Generational Differences at Work
    LiveClicks Webinar

    Cost: $79.00

    Time: 10:00 a.m. - 12:00 p.m.

    The future is here. The book Workforce 2000 predicted over 20 years ago that today's managers would be juggling four generations of employees. Without question, Builders, Boomers, Gen X, and Millenials vote differently, work differently, buy differently, and want to be rewarded differently. So what are the differences between age groups, and what issues do the differences create? In this LiveClicks webinar, participants learn how to understand the unique differences in age groups, discover effective ways to manage generational differences so that all age groups are satisfied, understand why and how all four generations respond differently in the workplace, and work through common friction points.

    Program Focus:

    • Reduce destructive generational stereotyping on work teams
    • Ease generational tensions by learning why and how each generation responds differently in the workplace
    • Get more done by leveraging strengths in other generations

    For more information about all LiveClicks Webinars go to https://www.training.oa.mo.gov/webinars/index.html.

    This course addresses these competencies:
    Integrity
    Perceptiveness

    Retaining Talent: Creating the Environment*

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    Is your organization losing some of its best and brightest employees? Is turnover high because employees feel they’re being under-utilized and will have greater opportunities elsewhere? This 4-hour workshop helps leaders understand their critical role in retaining organizational talent. Participants will receive tools to help them better identify what it takes to keep employees satisfied and engaged in their work – and how to conduct "quick-check" discussions critical for retaining valuable employees. By taking a proactive approach to retaining people, and encouraging people to openly discuss what it will take for them to stay; leaders can create an environment in which people feel valued and satisfied in their jobs.
    *Development Dimensions International (DDI) Program

    This course addresses these competencies:
    Perceptiveness

    Cost: $79.00

    Time: 10:00 a.m. - 12:00 p.m.

    In a work setting of low trust, people's unseen agendas or motivations generate suspicion and ultimately hinder getting things done. At the organizational level, trust-related problems like redundancy, bureaucracy, fraud, and turnover bog down productivity, divert resources, and squander opportunities. But when individuals and their leaders trust each other—and are trusted by others—communication improves and productivity accelerates as attention is redirected toward team objectives.

    This LiveClicks™ webinar helps individual contributors and leaders identify and address “trust gaps” in their own personal credibility, and in their relationships at work. Participants discover how to avoid the costs of low trust, build confidence in themselves, restore trust with others, and act with integrity.

    This course addresses these competencies:
    Integrity
    Team Work

    Situational Leadership: The Core Program and Twelve O’clock High
    2-day Leadership Development Workshop

    Cost: $249.00

    Time: 8:30 a.m. - 4:30 p.m.

    Day 1: Situational Leadership
    The Core Program - Situational Leadership is viewed by many as the most prevalent leadership system in the world. This powerful and pragmatic workshop, based on a simple model of how to adapt one’s behavior – and when – provides an intuitively simple framework for developing people. It is a model that works across culture, language and geographical barriers by helping leaders diagnose the needs of individuals or teams at a particular point in time and to use the leadership style that responds to the performance needs of the situation.

    Day 2: Twelve O’clock High
    The classic film Twelve O’clock High provides the rich and powerful means for learners to leverage the Situational Leadership skills presented in Day 1. This film case study challenges learners to powerfully advance their skills in diagnosing, adapting, and communicating – all in a dynamic workshop setting much as they will back on the job – at the speed of life! The film portrays events that actually occurred and thus provides a rich backdrop from which the critical competencies of building teams, directing change and leading "situationally" are vividly portrayed.

    For more information, review the Division of Personnel's Situational Leadership: The Core Program and Twelve O’clock High Workshop (pdf) ad.

    This course addresses these competencies:
    Workforce Management

    Skills to Handle Crucial Conversations

    Cost: $125.00

    Time: 8:30 a.m. - 4:30 p.m.

    Based on the book, “Crucial Conversations,” this 1-day program provides the tools we all need to handle difficult and important interactions that happen to everyone and affect our life.  Many people are very good at avoiding tough conversations when it is likely that there will be varying opinions, the stakes are high, or the conversation will be emotional.  Sometimes, we would rather send a coworker or direct report an e-mail than walk down the hall and talk to him or her about a tough issue.  But it doesn’t have to be that way.  Learn to share information safely, get ideas and feelings out in the open, and maintain high levels of respect—all without causing resistance or resentment. Discover a model that truly helps individuals, teams and organizations get unstuck and achieve breakthrough results.

    During this seminar participants will learn how to:

    • Handle and effectively hold critical conversations
    • Transfer anger and hurt feelings into powerful dialogue
    • Create conditions of safety
    • Achieve a level of mutual understanding and respect
    • Be persuasive, instead of abrasive

    Armed with a new skill set to make the most of every interaction, participants will leave this training with the high-leverage tools they need to create more positive results – personally, professionally and throughout their entire organization.

    For more information, review the Division of Personnel’s Skills to Handle Crucial Conversations ad.

    This course addresses these competencies:
    Team Work
    Verbal Communications

    Social Media At Work

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    Almost anyone can tell you that social media usage is exploding! While there are countless examples of how social media helps to bring the world and the local community closer together, there are also examples of employees misusing social media in ways that harm the organizations they work for. At a minimum, such actions create embarrassment and unfavorable publicity; and at worst, they may lead to damaging lawsuits that can affect an organization’s success and profitability.

    An understanding of the dos and don’ts of using social media at work is essential to every employee. An organization’s public image and reputation depend on how well it guides its employees to exercise good judgment when using social media, and on its ability to navigate the difficult situations that arise from social media interactions.

    For more information, review the Division of Personnel’s Social Media at Work ad.

    This course addresses these competencies:

    Accountability
    Written Communications

    Speak Like A Pro!

    Cost: $149.00

    Day 1 (8:30 AM – 4:30 PM)
    Day 2 (8:30 AM – 12:30 PM)

    Public Speaking is a vital means of expressing your ideas; empowering you to have impact in making a difference on the things you care about. However, to communicate effectively as a public speaker, you must be able to present your ideas in a clear, concise and organized way.

    This NEW 1.5-day, interactive workshop is designed to help you polish and perfect your public speaking skills – whether you are preparing to speak before your management team or employees… representing your civic group or charity…or providing testimony in front of a Legislative committee.

    You will learn how to:

    • Manage and work through public speaking fears and anxiety.
    • Capture and maintain the audience’s attention.
    • Organize and prepare for your presentation.
    • Establish credibility and build rapport through storytelling.
    • Find your personal presentation style.
    • Introduce yourself or others with confidence.
    • Use verbal, non-verbal and multimedia tools to effectively enhance your speech.
    • Take questions and get feedback from your audience.

    BONUS! While the workshop will officially conclude at approximately 12:30 PM on Day 2, interested participants can return after lunch to receive one-on-one guidance from the trainer on an upcoming presentation they will be giving (as time permits).

    For more information, review the Division of Personnel’s Speak Like A Pro! - An Introduction to Public Speaking ad.

    This course addresses these competencies:
    Verbal Communication

    Supervisory Liability

    Cost: $125.00

    Time: 8:30 a.m. - 4:30 p.m.

    Every day, supervisors and managers are required to make consistent, informed decisions when addressing a broad range of employee issues. Unfortunately, even with the best intentions, errors in behavior or reaction while attempting to address or resolve an issue can result in misunderstanding and potential liability issues.

    It is natural to believe that the worst won’t happen to us, but the risk for potential legal issues is a reality. Safe, informed decisions result in behaviors that are defensible in any legal challenge to them. That’s why effective managers and supervisors should understand the responsibility of their roles, and be aware of the implications involved in ignoring or not understanding the law, while supervising others.

    This full day workshop will provide learners with the opportunity to discuss and review the legal responsibility of managing other people. Participants will review the law and use discussion and case studies to better understand the application of theory to practical behaviors. Topics for discussion will include: EEOC, landmark cases affecting many of today’s employee issues, civil liabilities, employment liability, frivolous lawsuits, negligence and internal litigation.

    Accountability
    Technical Knowledge

    Talk Like A Leader

    Cost: $125.00

    Time: 8:30 a.m. - 12:30 p.m.

    The average person speaks up to 16,000 words per day. As a leader, are your words always meaningful and on target? We all know that the best organizations – and the most enthusiastic leaders – excel at communicating with their employees. But when you are leading others, how do you know which messages are most important to communicate?

    For more information, review the Division of Personnel's Talk Like A Leader ad.

    This course addresses these competencies:
    Team Work & Verbal Communication

    Team Building

    Cost: $125.00

    Time: 8:30 a.m. - 4:30 p.m.

    Team building is a process by which trust, relationships and skills needed to work with others successfully are developed. A good way to describe the role of the manager in team building is that of a catalyst – a force that causes things to happen in a positive manner for each team member, and the team as a whole. Not only is the manager's role critical, it can also evolve as changes within the team occur. In truth, teams do not become effective overnight. Team building is a process that requires due attention and care to help team members (and winning teams) display strong, durable commitment—both to a common cause, and to one another. This commitment inspires them to persevere through setbacks and to make the sacrifices necessary to succeed while accomplishing organizational goals.

    This program will help supervisors and team leaders:

    • Define what a team – and team member responsibilities – should be.
    • Describe the team building process that all teams must cycle through
    • Identify ways to determine team strengths and opportunities for improvement.
    • Discover ways to develop influence with the team.

    "Coming together is a beginning. Keeping together is progress. Working together is success.” - Henry Ford

    This course addresses these competencies:
    Team Work
    Perceptiveness

    Team Excellence: Achieving High Performance - Leading Today Series 1 Webinar

    Cost: $50.00 or $125.00 for all 3 Leading Today Series 1 webinars (Adapting Your Leadership Style, Coaching Conversations and Team Excellence)

    Time: 10:00 a.m. - 12:00 noon

    Organizations know that every employee is valuable, and contributes unique talents and experience to each project or task. Moreover, when employees come together as a team, and understand how to work collaboratively, the end result can be even greater success! This 2-hour “live” webinar will help you help others learn to CARE by discovering techniques for effective Communication, maximizing individual Ability, producing Results, and fostering Esprit de corps.

    Learners will receive information to help them:

    • Recognize the communication characteristics of high-performing teams
    • Assess individual strengths in order to ensure the best possible team performance
    • Learn how to focus on goals and results effectively
    • Recognize the elements needed to build esprit de corps within work teams

    For more information, review the Division of Personnel’s Leading Today Series 1 Webinars ad.

    This Course Addresses These Competencies:
    Team Work

    The Clarity Imperative
    Advantage Webinar

    Cost: $79.00

    Time: 10:00 a.m. - 12:00 p.m.

    The world's most successful teams and organizations have one thing in common. Clarity. In these groups, everyone knows and can articulate what they do, the direction in which they're moving and what the culture is really all about.

    In The Clarity Imperative, John Jenson uses a variety of inspirational stories to introduce viewers to the importance of "consistent messaging". He shows that when people within a group or organization share the same understanding of "what we do", "our culture" and "our direction" -- to the point where they can succinctly express these things to others -- they are easily able to walk their talk. Ultimately the group separates itself from those that are trying to be all things to everybody.

    Use of this program can lead to:

    • Effective Talent Management - Organizations recruit for and hire people whose values are in line with those of the organization and who will fit into the culture.
    • Productivity Improvement - Clarity of purpose and direction prevents a lot of wasted time and energy. Leaders and employees can walk away from opportunities/offerings that don't support what the organization is really trying to accomplish. Decision making and goal setting are streamlined because everyone is working from the same understanding about what is important.
    • Increased Employee Engagement - People buy-in more easily when they are clear about what their organization stands for, where it is headed and how their role plays a part in the overall plan.
    • Improved Customer Loyalty - Consistency in messaging increases customer trust and loyalty.

    Additional information for this program is available at the Division of Personnel's The Clarity Imperative ad.

    For more information about all e-learning program offered by the Center for Management and Professional Development please go to https://www.training.oa.mo.gov/webinars/index.html.

    This course addresses these competencies:
    Vision

    The Extraordinary Leader: Going from Good to Great

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    On any given day, one can find more than 90,000 books on leadership at a popular online bookstore. Despite the extensive literature, the concept of "leadership" remains shrouded in mystery to many. In fact, managers and supervisors argue that sometimes the literature provides more confusion than clarity as to the strategies or concepts of effective leadership development in organizations. As Warren Bennis writes, "The more that is written about leadership, the less we seem to know." Without a doubt, there are many theories that suggest how to make a great organizational leader. The question a manager must ask is, which one is right for me? The Extraordinary Leader workshop is designed to help leaders shift their way of thinking about leadership from the conventional idea that leaders are born, to the fact that anyone can become a great leader. Based on The Extraordinary Leader: Going from Good to Great (2003) by Zenger and Folkman, the workshop uses solid, quantitative data obtained from over 25,000 real world leaders to suggest that leaders who just move from "good" to "a little better" don't make much of a difference. It's not until one becomes a "great" leader that there will be a significant impact. Participants who attend this 4-hour workshop will explore the difference between good leaders and great leaders; learn five key insights about leadership; explore the concept of Powerful Combinations of Strengths; complete an assessment to determine their individual leadership strengths and areas for development, and find out how to create their own personal development plan to help them achieve extraordinary leadership abilities.

    This course addresses these competencies:
    Self-Direction

    The History and Culture of Missouri Politics

    Cost: $50.00

    Time: 8:30 a.m. - 4:30 p.m.

    This one-day program focuses on Missouri’s political culture and the overall stability of politics in Missouri state government. The program will compare Missouri’s political culture to other states; provide information about the constitutional history of the state – with particular emphasis on the initiative and referendum process; and examine the impact of political institutions on public policy. Ideally, the program will help participants understand Missouri’s “big” political picture. Specific attention will be given to:

    • Assessing the impact of historical events and cultural norms on public policy
    • Understanding the constitutional limitations on public policy; and
    • Drawing linkages between partisan politics and public policy

    For more information, review the Division of Personnel’s The History and Culture of Missouri Politics ad.

    This course addresses these competencies:
    Political Awareness

    The 5 Waves of Trust

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    The ability to build trust and maintain a high level of integrity is a key competency for leaders today. After all, truly GREAT LEADERS don't dictate—they instead skillfully influence others to do great things. Influence comes from a leader's ability to maintain a sense of credibility that inspires their team to believe them—and to believe in them. This 4-hour program based upon the bestselling book, “The Speed of Trust,” by Stephen M. R Covey, is devoted to the ONE THING that is common to every individual, work team, and organization—TRUST. Trust affects the quality of relationships, communication, work projects—every effort in which we are engaged. Trust can virtually alter the outcome of any future moment of our lives, both personally and professionally. Through the use of video examples, discussion and application activities, learners will explore the premise that there are various layers of trust to which today's leaders must be attuned: Self Trust, Relationship Trust, Organizational Trust, Market Trust and Societal Trust. By focusing on each layer (or wave) at the right time, leaders can: build credibility in ways that boost employee engagement and productivity; reduce the cost of poor performance associated with a climate of distrust; and improve business results by increasing the loyalty of the customers who depend upon their business for the products and services they need or want.

    This course addresses these competencies:
    Influencing
    Integrity

    The Leader In You

    Cost: $125.00

    Time: 8:30 a.m. - 4:30 p.m.

    It is often true that employees are promoted based on their ability to contribute to the goals of the organization, and because they have performed above and beyond expectations. The general perception is that through their performance, they have demonstrated the technical ability or "know-how" to be effective at the next level—the role of supervisor.  However, in reality, the transition from "doing-the-job-oneself" to guiding or leading others to "doing-the-job-for the team" often requires an entirely different skill set.

    Participants will learn more about who they are as an individual contributor in the workplace, explore the skills and abilities a supervisor should possess to be successful and thrive in their new role—and experience some of the issues and challenges many supervisors encounter each day.  Participants will leave with information to help them decide if becoming a supervisor is the "right" next career move for them.

    Participants will be “introduced” to the challenges and opportunities of being a leader through the application of discussion and activities in content areas:

    • 5 Key Insights into Leadership
    • Cultivating Team Trust
    • Communication and Feedback
    • Making Effective Decisions
    • Resolving Conflict
    • Handling Multiple Priorities
    • Promoting Personal Accountability

    For more information, review the Division of Personnel’s The Leader In You ad.

    This course addresses these competencies:
    Self-Direction

    The Power of Partnership

    Cost: $189.00

    Time: 8:30 a.m. - 4:30 p.m.

    In today’s tough business environment, it takes more than product knowledge, technical competency, or social media contacts to be successful. Professional knowledge and organizational contacts can become obsolete with the next change in technology or shift in organizational structure.

    Success in today's world requires an extraordinary amount of raw people skills. You've got to know how to start and build relationships…on and off the job. And you've got to know how to work with others…so teamwork becomes a reality rather than a buzzward.

    For more information, review the Division of Personnel’s The Power of Partnership ad.

    This course addresses these competencies:
    Self-Direction

    The Role of Ethics in the Workplace

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    Ethics assume that values, norms and principles exist that provide a foundation for a successful life; and in today’s turbulent times, organizations need leadership to put ethics front and center. Leadership is responsible for establishing, developing, and enforcing ethical code of conduct. An ethical leader must be trustworthy, help others focus on the hard questions and demonstrate commitment to ethical behavior. This 4-hour session examines the personal values and characteristics at play as leaders make good ethical decisions. Participants who attend this program will discuss the role of ethics in leadership; discuss how leaders develop their ethics; explore how to make ethical decisions; participate in case studies regarding ethics; and receive a model for making sound, ethical decisions when faced with challenging and conflicting dilemmas. Although this session focuses on doing the right thing at work, the information provided can be applied to all aspects of life.

    This course addresses these competencies:
    Integrity

    The 7 Habits of Highly Effective People: Fundamentals Workshop

    Cost: $195.00

    Time: 8:30 a.m. - 4:30 p.m.

    The unique workshop provides the foundation necessary to strengthen the human side of performance. It introduces key principles and teaches skills needed to work effectively with and through others. The facilitation and content fosters measurable change and improvement at the personal, managerial and organizational levels.

    The workshop is based on the best selling business book by the same name. It provides participants with the skills and training to recognize leadership characteristics and apply their principles to business success. It helps build stronger organizations by strengthening and exercising the character and competence of the individuals who comprise them.

    For more information, review the Division of Personnel's The 7 Habits of Highly Effective People: Fundamentals Workshop ad.

    This course addresses these competencies:
    Self-Direction

    The 7 Habits for Managers: Essential Skills and Tools for Leading Teams

    Cost: $269.00

    Time: 8:30 a.m. - 4:30 p.m.

    IMPORTANT: To deepen understanding of the 7 Habits principles and to build a foundation of individual effectiveness, participants are strongly encouraged to attend The 7 Habits Fundamentals Workshop prior to attending the 7 Habits for Managers workshop.

    These days, the demands of leadership are more complex than ever. More and more, organizations are seeking ways to develop leaders with not only competence, but character as well. Organizations need leaders who will not just be decisive, but will make the right decisions. And organizations need managers who can thrive in today's "do more with less" world. What's more, as the current generation of executives retires, experts predict a serious shortfall in managers qualified to replace those leaders.

    The 7 Habits for Managers Workshop is a 2-day learning experience that applies insights and tools from The 7 Habits of Highly Effective People specifically to the challenges facing managers. Current and future managers learn to leverage hidden resources, define their contribution, hold team members accountable, give constructive feedback, and unleash the potential of the team to achieve crucial goals. This workshop also offers a means of preparing new and future leaders upon a foundation of character and effectiveness, thus deepening the “bench strength” of the organization.

    For more information, review the Division of Personnel's The 7 Habits for Managers Workshop ad.

    This course addresses these competencies:
    Influencing
    Integrity

    7 Habits 4.0 Jumpstart: Habits 1-3

    Cost: $79.00

    Time: 10:00 a.m. - 12:00 p.m.

    The 2-hour fast-paced session introduces the first three habits of effective, dynamic people, and provides tools and strategies to aid learners on the path to success.

    Habit 1: Be Proactive is based on the principles of responsibility, choice, and resourcefulness.
    Habit 2: Begin with the End in Mind instills the invaluable traits of vision and foresight.
    Habit 3: Put First Things First teaches integrity and the ability to execute on your Wildly Important Goals.

    For more information, review the Division of Personnel's The 7 Habits of Highly Effective People; Jump Start Webinar: Habits 1-3 ad.

    This course addresses these competencies:
    Self Direction

    The Third Alternative: Problem Solving
    LiveClicks Webinar

    Cost: $79.00

    Time: 10:00 a.m. - 12:00 p.m.

    So many problem-solving techniques are mechanical and fail to arrive at the truly creative solution that is better than anyone anticipated. In this LiveClicks webinar you will learn to apply a “3rd Alternative” process that does just that.  Because it is based in universal principles of human synergy, you can apply the 3rd Alternative approach to relationship problems or work problems—any kind of challenge. This webinar elaborates on concepts in the book The 3rd Alternative: Solving Life’s Most Difficult Problems written by Stephen R. Covey.

    In this webinar, you will learn to:

    • Get deep and thorough understanding of the roots as well as the symptoms of problems
    • Discover how empathic relationship building is key to problem solving
    • Go for the surprising solution that transcends the usual answers

    For more information about all e-learning program offered by the Center for Management and Professional Development please go to https://www.training.oa.mo.gov/webinars/index.html.

    This course addresses these competencies:

    Problem Solving

    The Who, What, When, Where and Why of Internal Workplace Investigations

    Cost: $159.00

    Time: 10:00 a.m. - 3:00 p.m.

    This 4-hour program will provide a framework of legal and best practices knowledge to build the confidence, skills and techniques needed to conduct an effective investigation that is prompt, thorough and lawful.

    For more information, review the Division of Personnel's Internal Workplace Investigations ad.

    This course addresses these competencies:
    Workforce Management

    Thinking Outside the Box

    Cost: $125.00

    Time: 8:30 a.m. - 12:30 p.m.

    Albert Einstein is quoted as saying, "The significant problems we face today cannot be solved at the same level of thinking we were at when we created them." In today's fast-paced, continually changing business world, you need powerful thinking skills to make decisions quickly – and more importantly – effectively. If you keep thinking in the same old way, you will arrive at the same old conclusions and leave behind a well-worn rut of business-as-usual decisions. To become successful, you must know why you think the way you do and how to use your natural thinking abilities to your best advantage. This four-hour program deals with moving beyond the restrictions we place on the process of thinking. The program will discuss the stages of creativity (thinking outside the box) as well as examining the restrictions (thinking inside the box) to creativity. The course will identify those restrictions and offer strategies which can be used to overcome them.

    This course addresses these competencies:

    Creative Thinking
    Vision

    Time Challenged
    Advantage Webinar

    Cost: $79.00

    Time: 10:00 a.m. - 12:00 p.m.

    Where on earth did the time go?  For such a commonly asked question, how many people really know the answer?  Welcome to the world of Kent Johnson, a time-challenged call center supervisor frantically moving from deadline to deadline, falling short more often than not.  This 2-hour Advantage webinar takes a humorous, good-natured look at overcoming the challenges of time management as Kent works through his productivity dilemmas with a support group of “recovering” time-challenged individuals.  At the core of this training is the fact that we get the same 24 hours a day, but how we use those hours greatly impacts our success or failure.  Learners will explore how to tackle managing their time head-on as they explore how to prioritize tasks and address common daily interruptions such as phone calls and email.  Participants will gain the tools to:  Identify and take responsibility for their time management concerns; fend off casual, drop-in office visitors; set time limits for projects and meetings; set goals and prioritize daily tasks; and delegate effectively to others.

    For more information about all e-learning program offered by the Center for Management and Professional Development please go to https://www.training.oa.mo.gov/webinars/index.html.

    This course addresses these competencies:
    Self Direction
    Planning

    Unconscious Bias: Breaking Down Barriers Through Awareness

    Cost: $125.00

    Time: 8:30 a.m. - 12:30 p.m.

    We all have prejudices we are not even aware we have. Buried prejudice and biases are surprisingly influential underpinnings to all the decisions we make, affecting our feelings and consequently our actions. This phenomenon is called unconscious bias. The concept of unconscious bias or “hidden bias” has come into the forefront because the dynamics of diversity are changing. In today’s workplace, as well as in life, it is important to understand our biases in order to overcome them. Our willingness to examine the filters through which we view and interpret ourselves and others is an important step in understanding the roots of stereotypes and prejudice that exist in our society and in our workplaces.

    For more information, review the Division of Personnel’s Unconscious Bias: Breaking Down Barriers Through Awareness ad.

    This course addresses these competencies:
    Perceptiveness
    Team Work

    Cost: $125.00

    Time: 8:30 a.m. - 4:30 p.m.

    In the workplace, some people get stuck overanalyzing all of their choices—they want a spreadsheet packed with data before proceeding with any decision.  Others swear by their intuition and have no data to back up how they arrived at a particular course of action.

    So how can you make a high-impact decision that is effective, practical, and successful? By having a clear objective, gathering and evaluating information in a structured way, avoiding common decision traps, and by using your intuition to confirm or question your decision. This 1-day program will enhance your confidence and skill at making—and implementing—tough decisions, allowing you to increase your value to your organization and actively contribute to its success.

    This course addresses these competencies:
    Decisiveness
    Problem Solving

    Women and Leadership

    Cost: $125.00

    Time: 8:30 a.m. - 12:30 p.m.

    According to a study by Caliper, female leaders are just as persuasive, assertive, driven to get things done, and willing to take risks as their male counterparts, possibly more. Additionally, female leaders generally excel at being more empathetic and flexible, and have strong interpersonal skills. This 1/2-day program will examine many of these challenges, and more importantly, will look at how women can maximize their strengths and build their skills to become effective leaders in any organization.

    For more information, review the Division of Personnel's Women and Leadership ad.

    This course addresses these competencies:
    Self-Direction & Decisiveness

    Working Together

    Cost: $95.00

    Time: 8:30 a.m. - 12:30 p.m.

    Every team follows written or unwritten "rules" that exist to promote respect, cooperation and productivity for its members. At times, circumstances can compel one or more team members to move away from these rules, causing concern and unrest among other members of the team. This half-day workshop will examine common workplace "rules," why team members sometimes can’t or won’t follow these rules, and what techniques or actions other team members can use to help them cope with and resolve these situations.

    This course addresses these competencies:
    Integrity
    Perceptiveness

    Workplace Violence: Response to Armed Intruders in the Workplace

    Cost: $30.00

    Time: 8:30 a.m. - 10:30 p.m.

    The agreed-upon definition of an “active shooter” by US government agencies (including the White House, US Department of Justice, FBI, US Department of Education, US Department of Homeland Security, and Federal Emergency Management Agency) is “an individual actively engaged in killing or attempting to kill people in a confined and populated area.” In most cases, there is no pattern or method to their selection of victims.

    Active shooter situations are generally unpredictable and evolve quickly. Typically, the immediate deployment of law enforcement is required to stop the shooting and mitigate harm to victims. Because active shooter situations are often over before law enforcement arrives on the scene, individuals and organizations must be prepared both mentally and physically to deal with an active shooter (or violent intruder) situation.

    For more information, review the Division of Personnel’s Workplace Violence: Response to Armed Intruders in the Workplace ad.

    This course addresses these competencies:
    Workforce Management